Wireless Sales Consultant

Job summary

Help consumer and business customers identify suitable wireless and wireline products and services, meet sales goals, and follow up to gather feedback and promote additional offerings. Partner with the store team to promote offers and referrals, maintain merchandising and pricing standards, protect assets and customer privacy, and resolve or escalate customer concerns.

Job details

Some of what you will do As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates. Passionate about wireless technology, you continuously grow your knowledge by committing to ongoing self-development and interact with the larger store team and other business units to share your expertise. Primarily a sales position, you help our consumers and business customers achieve their working & learning goals by sharing their knowledge, experiences, and enthusiasm on the latest wireless products, services, and trends. Specifically, you will: * Connect, share, and partner with customers, identify and convert wireless and wireline sales opportunities * Help customers by meeting and exceeding their needs. Be an expert with our product and services. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value * Partner with the store team overall to create awareness of offers. Build enthusiasm for wireless and encourage referrals * Responsible for achieving personal sales goals * Maintain company merchandising standards, including current pricing * Support asset protection procedures and privacy standards * Stay updated through the various internal communication channels (mobile app, intranet, bulletin boards, etc) * Effectively resolves customer concerns and escalates to management when appropriate Qualifications Some of what you need: * 3 months to 1 year of wireless sales or sales experience * Customer focus and service orientation * Demonstrates strong selling ability * Demonstrates ability to coach others * Capacity to communicate with clients effectively using a variety of mediums * Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers * Technology savvy * Curious * Approachable * Passionate * Problem solver Some perks and benefits * Associate discount * Health and Dental benefits * RRSP/DPSP * Performance bonuses * Learning & Development programs * And more... We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

What you’ll do

Help consumer and business customers identify suitable wireless and wireline products and services, meet sales goals, and follow up to gather feedback and promote additional offerings. Partner with the store team to promote offers and referrals, maintain merchandising and pricing standards, protect assets and customer privacy, and resolve or escalate customer concerns.

Requirements

Applicants should have 3 months to 1 year of wireless sales or other sales experience, a customer-focused approach, and strong selling and communication abilities. The role also calls for coaching ability, effective planning and prioritization, technology savvy, curiosity, approachability, passion, and problem-solving skills.

Benefits

• Associate Discount
• Health and Dental Benefits
• RRSP/DPSP
• Performance Bonuses
• Learning and Development Programs

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Coaching · Preferred
• Organization · Preferred
• Prioritization · Preferred
• Problem solving · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Wireless Sales
• Customer Service
• Sales
• Product Knowledge
• Customer Relationship Management
• Communication
• Coaching
• Organization
• Prioritization
• Technology Savvy
• Problem Solving
• Merchandising
• Follow-Up
• Teamwork
• Asset Protection
• Privacy Standards
• Curiosity
• Technical Acumen
• Artificial Intelligence
• Enthusiasm
• Internal Communications
• Selling Techniques
• Self Development

Job areas

• Sales
• Retail
• Customer Service & Support
• Technology
• Wireless Sales Consultant
• Sales Consultant
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

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