Bilingual Account Consultant, Print Services

Job summary

The Account Consultant manages a portfolio of customers to maximize sales opportunities and drive print service revenue. They interact directly with clients to provide product suggestions, manage projects, and ensure high levels of customer retention.

Job details

Some of what you will do: The Account Consultant is charged with providing holistic Print sales service to customers. The Account Consultant will respond to referrals from multiple sales channels and respond to new business opportunities with a sense of urgency and with the goal of maximizing sales opportunities. The Account Consultant will manage a portfolio of customers that is aligned to an outside sales territory or alternate sales channel. Periodically, the Account Consultant may transition high value/high potential customers to Account Manager's or Senior Account Manager's in order to drive overall customer productivity. Likewise, the Account Consultant will help transition moderate spenders from the outside sales channel and assume day-to-day management of those accounts in order to maintain continuity for our customers. Specifically, You Will: * Directly interact with customers to provide suggestions on products and services to turn the customers goals into reality. * Advise & promote customers (new/returning) of other offers and new lines of business & business services. * Partnering with variety of vendors, customers, and retail stores for updates, follow-ups, and questions regarding projects. * Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value. * Identify new sales opportunities with clients and work to grow share of wallet with assigned customers. * Partners with a Account Specialist, Account Manager, and Senior Account Manager teams (or other functional sellers to maximize sales opportunities. * Respond to referrals within a Service Level Agreement goals to maximize sales opportunities for the business. * Maximize account retention by providing service support that exceed customer expectations. * Expand share of wallet with customers by supporting business strategies that enable print & promo sales. * Execute Customer Relationship Management activities in salesforce.com. Some of what you need: * Post Secondary education in related field (Sales, Marketing or Business Administration). * Proficiency in French language is required. * Inside Sales /Account Management background. * Financial acumen to deliver on business goals. * 2-5 years sales experience and extensive customer service experience required. * 1 + years of print sales experience preferred. Physical demands/working conditions: Remote Some of what you will get: * Base salary plus commission * Associate discount * Health and Dental benefits * RRSP/DPSP * Performance bonuses * Learning & Development programs * And more… #MakeAnImpact We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

What you’ll do

The Account Consultant manages a portfolio of customers to maximize sales opportunities and drive print service revenue. They interact directly with clients to provide product suggestions, manage projects, and ensure high levels of customer retention.

Requirements

Candidates must have 2-5 years of sales and customer service experience, along with proficiency in French. A post-secondary education in a related field such as Sales, Marketing, or Business Administration is required.

Benefits

• Base salary plus commission
• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs

Listed skills

• Sales · Preferred
• Account Management · Preferred
• Customer service · Preferred
• Business development · Preferred
• Communication · Preferred
• Negotiation · Preferred
• Project Coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Account management
• Print services
• Customer service
• Bilingual
• French language
• Financial acumen
• Salesforce.com
• Customer relationship management
• Business development
• Lead generation
• Communication
• Negotiation
• Project coordination
• Strategic planning
• Inside Sales
• Outside Sales
• Financial Acumen
• Account Management
• Artificial Intelligence
• Customer Relationship Management
• Business Administration
• Management
• Customer Service
• French Language
• Marketing
• Salesforce
• Service-Level Agreement
• Business Strategies

Job areas

• Sales
• Customer Service & Support
• Management & Leadership
• Consulting
• Bilingual Account Manager
• Account Representative (General)
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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