General Manager - Relocation package available

Some of what you will do We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model, inspire a customer-first mentality, and foster a culture of continuous improvement. Your leadership will be pivotal in achieving business and financial results, developing talent, and enhancing customer experiences. Specifically, you will * Drive Operational and Sales Excellence: Model and nurture our sales culture to add value for our customers. Oversee all aspects of Brand Standards and implement continuous improvement initiatives. * Leadership: Lead by example and with purpose, motivate and empower your team, and inspire exceptional customer service. Execute day-to-day floor leadership duties, making confident and purposeful decisions. * Strategic Vision: Develop and execute a strategic vision to promote a customer-first mentality within the team. Inspire and work through your entire store team to bring this vision to life. * Financial Management: Achieve business and financial targets by monitoring budgets, analyzing reports, and making informed decisions. * Business Development: Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion. * People Management: Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement. Create an environment in which you and your team focus on development as a priority. * Communication: Disseminate business communications, initiatives, and results. Act as a change leader and ensure transparency. * Health & Safety: Ensure compliance for all aspects of Health & Safety, Asset Protection (AP), Privacy, and company policies and procedures. Some of what you need * 3-5 years of experience in a retail management role. Preferably as a General Manager. * Proven experience with achieving sales and service targets with a customer-centered approach. * Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills. * Excellent communication and interpersonal skills, people are inspired by your communication. * Experience in coaching, developing talent, and managing teams. Some of what you will get * Associate discount * Health and dental benefits * Competitive PTO; Personal Days * RRSP/DPSP program * Performance bonus * Learning & Development programs * And more... #WorkLearnGrow2 We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

The General Manager will lead retail operations to drive sales excellence, operational standards, and a customer-first culture. They are responsible for financial management, talent development, and ensuring compliance with company policies and safety standards.

Candidates must have 3-5 years of experience in a retail management role, preferably as a General Manager. Strong leadership, communication, and organizational skills are required to manage a fast-paced store environment.

• Associate discount • Health benefits • Dental benefits • Competitive PTO • Personal days • RRSP program • DPSP program • Performance bonus • Learning and development programs

• Customer servicePreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Retail management
• Operational excellence
• Sales leadership
• Customer service
• Strategic planning
• Financial management
• Budgeting
• Business development
• B2B solutions
• Sales conversion
• Team leadership
• Talent development
• Scheduling
• Communication
• Change management
• Health and safety compliance
• Retail Operations
• People Management
• Curiosity
• Artificial Intelligence
• Asset Protection
• Business To Business
• Business Development
• Business Communication
• Strategic Planning
• Customer Service
• Continuous Improvement Process
• Employee Engagement
• Sales
• Financial Management
• Selling Techniques
• Leadership
• Interpersonal Communications
• Multitasking
• Operational Excellence
• Coaching
• Retail Management
• Retail Sales
• Sales Excellence
• Prioritization

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Administrative
• Application Packager
• Corporate Development Manager
• Finance Managers
• Financial and Investment Analysts

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week