Job Title

Company Description Start Me Up Niagara is a community-focused organization dedicated to helping individuals increase their self-sufficiency and improve their quality of life. The organization offers a range of programs and supports that address social, economic, and personal challenges faced by community members. By fostering empowerment, resilience, and practical skill-building, Start Me Up Niagara aims to create sustainable positive change for participants. Team members work collaboratively in a supportive environment that values dignity, inclusivity, and respect for all individuals. Role Description This is a full-time, on-site role located in St. Catharines, ON. The Job Title will support program participants through direct service, including intake, assessment, and ongoing follow-up. Day-to-day tasks may include providing information and referrals, coordinating access to community resources, and assisting individuals with goal setting and action plans. The role involves maintaining accurate documentation, collaborating with internal teams and external partners, and contributing to program delivery and improvement. The individual in this role is expected to engage participants in a respectful, non-judgmental manner and help them navigate barriers to self-sufficiency and improved quality of life. Qualifications Ability to provide client-centered support, including active listening, empathy, and respectful communication with diverse individuals. Strong organizational and time-management skills to handle multiple tasks, maintain records, and meet program timelines. Capacity to collaborate effectively with colleagues, community agencies, and partners to coordinate services and resources. Proficiency with basic computer applications (e.g., email, word processing, data entry) and comfort learning new systems as needed. Knowledge of community resources, social services, or related support programs is an asset. Post-secondary education in social services, community work, or a related field, or equivalent combination of education and experience. Demonstrated commitment to equity, inclusion, and non-discriminatory practices in working with vulnerable or marginalized populations. Ability to work on-site in St. Catharines, ON and adapt to evolving program and client needs.

The role involves providing direct service to program participants through intake, assessment, and ongoing follow-up to improve self-sufficiency. Key tasks include coordinating community resources, assisting with action plans, and maintaining accurate documentation.

Candidates should have post-secondary education in social services or a related field, or an equivalent combination of experience. Proficiency in basic computer applications and a commitment to equity and inclusion when working with marginalized populations are required.

• Time managementPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Client-Centered Support
• Active Listening
• Empathy
• Respectful Communication
• Organizational Skills
• Time Management
• Collaboration
• Computer Proficiency
• Data Entry
• Community Resource Knowledge
• Intake and Assessment
• Goal Setting

• Social Services
• Government & Public Sector
• Administrative

Minimum education

College diploma

Minimum experience

0+ years

Apply by

Sep 8, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available