Industrial Refrigeration Service Manager

Job summary

The Service Manager will lead the refrigeration team, oversee daily service operations, and manage customer relationships to ensure high-quality service delivery. They are also responsible for financial performance, including invoicing, budgeting, and ensuring regulatory compliance across all service activities.

Job details

Service Manager Lead service delivery, customer relationships, and team performance. LOCATION 4403 – 68th Avenue NW Edmonton, AB T6B 2N2 REPORTS TO Operations Manager TEAM Refrigeration Mechanics and Leads, Coordinators, and Administrators BUSINESS After Market Service Who you are Are you looking for a place to shine? Startec has an exciting opportunity for an experienced industrial refrigeration service manager. You will leverage your experience in sales, service management and your technical expertise to lead our expanding team of Everyday Mavericks through a transformational period. Startec has always delivered more than technical services. We are expert partners who collaborate with clients to deliver strategic advice, planned maintenance, repairs, rebuilding, optimization and replacement services. You will help the team balance the need for growth with exemplary customer care over many years. You’ll be joining a full-service engineering and equipment solutions partner with a collaborative culture, a commitment to excellence, a can-do attitude and an entrepreneurial spirit. We need a leader who embodies the culture and develops their team and systems to do the same. What you bring Required credentials and technical experience Red Seal Journeyperson Refrigeration Mechanic certification. Experience with ammonia or propane refrigeration. Leadership and business skills Strong leadership, team management, communication, and interpersonal skills. Proven managerial experience, preferably with regional or multi-site responsibilities. Excellent knowledge of business operations and processes. Financial acumen and budgeting skills. Willingness to travel within the region as required. An asset: 3–5 years of sales experience. Why Startec Thermal and Process Founded in 1976, Startec is one of the most trusted names in fit-for-purpose thermal and process solutions. With a team of over 300, we offer full asset lifecycle services, including: upfront system engineering and design, equipment fabrication, maintenance, repair and optimization to organizations across North America. We serve as specialist partners expanding the expertise and capacity of industrial operators, new project development teams, engineering firms, and equipment manufacturers. Sectors of focus include oil & gas, renewable energy, mining, industrial gases, petrochemicals, data centers, food and beverage, cold storage, and recreational ice facilities. What you’ll be responsible for Key performance indicators (KPI) and their weightings. Business Operations & Systems 40% Day-to-Day Operations Lead Refrigeration Mechanics and collaborate with the service coordinator. Improve service quality and customer satisfaction. Allocate resources effectively and oversee vehicle fleet maintenance. Manage service quality, technician performance, and training requirements. Invoicing and Billing Management Ensure accurate and timely invoicing and billing. Resolve discrepancies and customer issues with sales, customer service, and finance. Implement process improvements. Customer Service & Experience 30% Customer Relations Engage in trade shows and seminars. Collaborate with Sales to secure contracts and build relationships. Assist customers, review feedback trends, and maintain service standards. Customer Escalations Handle and document customer complaints, recommend compensation, and explore service expansion opportunities. People & Culture Management 20% Team Leadership Align staffing with budget and maintain Startec culture. Promote a collaborative environment and optimize non-billable hours. Performance Management Evaluate mechanics' performance, set improvement goals, and provide resources. Recognize achievements, address underperformance with PIPs, and support employee development and retention. Compliance & Internal Controls 10% Compliance Monitor internal controls, ensure regulatory and safety compliance, and manage adherence to policies. Mediate or escalate issues as needed. Technical Leadership Stay informed on industry regulations and guide service teams to align with best practices. Ready to apply? All applicants must complete the TRAITS Behavioural Assessment when submitting their application. Complete the TRAITS Assessment We offer competitive wages, training, flexible, dynamic, and exciting work environment. We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted.

What you’ll do

The Service Manager will lead the refrigeration team, oversee daily service operations, and manage customer relationships to ensure high-quality service delivery. They are also responsible for financial performance, including invoicing, budgeting, and ensuring regulatory compliance across all service activities.

Requirements

Candidates must hold a Red Seal Journeyperson Refrigeration Mechanic certification and possess experience with ammonia or propane refrigeration systems. Strong leadership, business management skills, and the ability to travel within the region are required for this role.

Benefits

• Competitive wages
• Training

Listed skills

• Budgeting · Preferred
• Regulatory Compliance · Preferred
• interpersonal skills · Preferred
• Sales · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Industrial refrigeration
• Team leadership
• Service management
• Ammonia refrigeration
• Propane refrigeration
• Financial acumen
• Budgeting
• Customer relations
• Performance management
• Regulatory compliance
• Technical expertise
• Communication skills
• Interpersonal skills
• Business operations
• Sales
• Behavior Evaluation
• Fleet Maintenance
• Financial Acumen
• Business Operations
• Internal Controls Testing And Monitoring
• Technical Leadership
• Service Standards
• Ammonia
• Absorption Refrigeration
• Systems Engineering
• Billing
• Customer Relationship Management
• Building Services Engineering
• Internal Controls
• Management
• Customer Service
• Communication
• Training And Development
• Data Centers
• Performance Management
• Finance
• Oil and Gas
• Leadership
• Interpersonal Communications
• Invoicing
• Key Performance Indicators (KPIs)
• Project Management
• Mechanics
• Operations Management
• Operations
• Service Management
• Team Leadership
• Team Management
• Team Performance Management
• Technical Services

Job areas

• Management & Leadership
• Trades
• Engineering
• Customer Service & Support
• Energy
• Refrigeration Manager
• Customer Service Manager (General)
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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