Senior Concierge

Job summary

Provide thoughtful, personalized recommendations for dining, drinks, attractions, galleries, and neighborhood experiences. Arrange guest reservations and share detailed local knowledge to deliver excellent concierge service.

Job details

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. We are currently in search of a Senior Concierge and a true bon vivant—a person who loves, more than anything, to eat, drink, chat, and explore, someone who’ll share thoughtful, personal recommendations on everything from secret sunsets in WEHO to an award-winning bar in Brooklyn. We’re looking for someone who cares deeply about details, who’ll get you a table at that impossible-to-reserve restaurant, then send you for drinks at a blissful hideaway you’d never have found, introduce you to an incredible gallery, give you background on the neighborhood, and anything else you can imagine. So if your dream job involves talking at length about who makes the best local, well…anything—we'd love to hear from you. About You... Passionate about guest service and a minimum of 1 year of similar work experience. A post-secondary diploma or degree would be a plus. Experience in concierge operations, a team player, hard worker, and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About Us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

What you’ll do

Provide thoughtful, personalized recommendations for dining, drinks, attractions, galleries, and neighborhood experiences. Arrange guest reservations and share detailed local knowledge to deliver excellent concierge service.

Requirements

Applicants need a passion for guest service and at least one year of similar work experience, including experience in concierge operations. They should be team players, hardworking, detail-oriented, and flexible enough to meet the demands of a 24-hour operation; a post-secondary diploma or degree is a plus.

Listed skills

• Attention to detail · Preferred
• Teamwork · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Service
• Concierge Operations
• Local Recommendations
• Restaurant Reservations
• Attention To Detail
• Teamwork
• Flexibility
• Communication

Job areas

• Hospitality
• Customer Service & Support
• Food & Beverage

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