Customer Experience Consultant

Customer Experience Consultant Posted: 12/08/2026 Closing Date: 09/09/2026 Job Type: Permanent - Full Time Location: 29 Southend Avenue, Raumanga, Whangarei 0110 Job Category: Customer Service At Steel & Tube Roofing Whangarei, we are one of New Zealand’s leading destinations for steel solutions, revolutionising the industry for over 70 years. Our branches and distribution centres are alive with enthusiasm, and we are seeking passionate individuals to join our team as a Customer Experience Consultant. Your Role As a member of our Customer Experience Roofing Team, you will be the driving force behind exceptional customer interactions across various channels. Your responsibilities will include: Influencing sales to process orders and quotes Offering innovative solutions Providing outstanding support to our valued customers About You You are passionate about delivering top-notch customer service and thrive in a fast-paced environment. You excel in problem-solving, accuracy, efficiency, and effective communication. Prior experience in the roofing industry is a preference but not required. If you’re ready for a change from hands-on tools to an office environment, this role is perfect for you. Why Steel & Tube? Competitive Compensation - Our attractive pay will bring a smile to your face! Balanced Work Hours - Enjoy a consistent 40-hour workweek for the ideal work-life balance Weekday Adventure - Work hard and play harder, Monday to Friday between 7:00 am and 5:30 pm Annual Celebrations - We value your contributions with annual salary reviews Health and Life Coverage - Benefit from discounted health insurance and complimentary life insurance Educational Support - We support your family’s educational journey with our helpful program Retail Discounts - Enjoy exclusive discounts on various brands through our retail partnership program Why Join Us? At Steel & Tube, we are committed to building a vibrant, diverse, and talented team. Inclusivity drives our success, and our dynamic training program will equip you with the skills to shine. Are you ready to dive into the action and be part of the excitement at Steel & Tube? Your thrilling career journey starts here. Apply today and let’s embark on this adventure together!

You will be responsible for processing customer orders and quotes while providing innovative solutions to meet client needs. Additionally, you will deliver outstanding support across various communication channels to ensure a positive customer experience.

The ideal candidate possesses strong communication and problem-solving skills with a focus on accuracy and efficiency. While prior experience in the roofing industry is preferred, it is not a mandatory requirement for this role.

• Competitive compensation • Discounted health insurance • Complimentary life insurance • Educational support program • Retail discounts

• Customer servicePreferred
• Problem solvingPreferred
• SalesPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Problem-solving
• Communication
• Order processing
• Quoting
• Accuracy
• Efficiency

• Customer Service & Support
• Sales
• Construction
• Manufacturing

Minimum experience

0+ years

Apply by

Sep 11, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level