Service Advisor

Job summary

The Service Advisor acts as the primary point of contact for customers, managing the vehicle service process from initial intake to final delivery. Responsibilities include diagnosing automotive issues, preparing repair estimates, and maintaining accurate service records.

Job details

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential. Tantramar Chevrolet is seeking a Service Advisor to join our team! An exciting opportunity is available for a customer-focused and motivated individual to join our service team. We’re looking for someone who enjoys solving customer concerns, creating a welcoming and professional experience, and building long-term relationships with customers. If you have a passion for helping people and want to grow your career with a dealership that believes in developing its team, we encourage you to apply. As a Service Advisor with Tantramar Chevrolet, you will be the primary point of contact for customers seeking vehicle maintenance or repairs. You will guide customers through the service process, communicate repair recommendations, provide estimates, and ensure every customer leaves with confidence in the care of their vehicle. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer experiences. Hourly Wage Range: $21.40 to $25.70, plus performance bonus Located in Amherst, NS Responsibilities include but are not limited to: * Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems * Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions * Develop estimates by costing materials, supplies, and labor * Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required * Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns * Maintain automotive records by recording problems and corrective actions planned * Update job knowledge by participating in educational opportunities; reading manufacturers' publications * Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Requirements: * At least one year of customer service experience * Previous experience in an Automotive Service Advisor role is considered an asset * Strong interpersonal skills: a good listener who can cultivate relationships * Excellent communication skills * Ability to work in a team-driven environment * Good organization and learning skills * Valid driver’s license with acceptable driver's abstract Why You Will Love Working with Steele Auto Group: At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential. We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following: * 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years! * Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered. * Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP. * Employee Discounts – On vehicle purchases, parts, and service at any of our locations. * Work Boot Reimbursement – Reimbursement immediately, no waiting required! * Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills! While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process. Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way. Apply now and start driving your career forward with a team that has your back! Learn more about us at www.steeleauto.com [http://www.steeleauto.com] We cannot wait to meet YOU! How to Apply, it is as easy as 1, 2, 3: 1. Click the link to apply, Steele Auto Group Careers 2. Sign in (top right corner) and create your profile 3. Upload your resume In 2 minutes, the Steele Auto Group career world is right at your fingertips! If you are an employee of Steele Auto Group, please apply through the careers page to ensure you are flagged as an internal applicant.

What you’ll do

The Service Advisor acts as the primary point of contact for customers, managing the vehicle service process from initial intake to final delivery. Responsibilities include diagnosing automotive issues, preparing repair estimates, and maintaining accurate service records.

Requirements

Candidates must have at least one year of customer service experience and possess strong communication and interpersonal skills. A valid driver's license with an acceptable abstract is required, and previous automotive service experience is considered an asset.

Benefits

• Retirement Savings Plan • Health Insurance • Dental Insurance • Mental Health Support • Employee Discounts • Work Boot Reimbursement • Professional Training

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Interpersonal Skills
• Problem Solving
• Automotive Knowledge
• Estimating
• Repair Order Preparation
• Relationship Building
• Organization
• Active Listening
• Rapport Building
• Vehicle Maintenance
• Valid Driver's License
• Automotive Services
• Mental Health
• Discounts And Allowances
• Expected Return
• Interpersonal Communications
• Purchasing

Job areas

• Customer Service & Support
• Retail
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives