Service Advisor

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential. Be the Reason Customers Love Coming Back to Discover Kia. Become Our Next Service Advisor! At Discover Kia we are passionate about creating exceptional experiences, building lasting relationships, and helping customers get the most out of every kilometer. As our newest Service Advisor, you will be the trusted connection between our customers and service team, guiding every visit with confidence, care, and clear communication. If you enjoy working with people, solving problems, and being part of a team that genuinely loves what they do, we would love to meet you. Hourly Wage: $21.40 - $25.70 per hour, plus performance bonus What You'll Be Doing: * Welcome customers and learn about their vehicle needs and concerns. * Coordinate service appointments and communicate repair recommendations. * Prepare estimates for labour, parts, and services. * Create detailed repair orders for our technicians. * Keep customers informed throughout the service process. * Maintain accurate records and service documentation. * Help deliver an exceptional customer experience from start to finish. What You'll Bring: * Automotive dealership experience is an asset, but not required. * A positive attitude and customer-first mindset. * Strong communication and relationship-building skills. * Excellent organization and attention to detail. * Ability to manage multiple priorities in a fast-paced environment. * Valid driver's license with a clean driving abstract. Why You'll Love Working With Steele Auto Group: At Discover Kia, you'll join a team that's driven by collaboration, innovation, and delivering great experiences every day. We believe work should be rewarding, supportive, and fun. As part of Steele Auto Group, Atlantic Canada's largest automotive network, you will enjoy competitive compensation, performance incentives, comprehensive benefits, retirement savings matching, employee discounts, training and development opportunities through Steele University, and opportunities to grow your career with a company that promotes from within! Steele Auto Group is committed to creating an inclusive workplace where everyone has the opportunity to succeed. If you require accommodation during any stage of the recruitment process, please let us know. Applying is as Easy as 1, 2, 3: 1. Visit our careers page and find this opportunity. 2. Create your profile or sign in. 3. Upload your resume. That's it. In just a few minutes, you'll be connected to career opportunities across Steele Auto Group. **Current Steele Auto Group employees should apply through the careers page to be recognized as internal applicants.

The Service Advisor acts as the primary liaison between customers and the service team, managing vehicle service appointments and repair recommendations. They are responsible for preparing accurate repair estimates, creating detailed repair orders, and ensuring a high-quality customer experience throughout the service process.

Candidates should possess strong communication and organizational skills with a customer-first mindset. A valid driver's license with a clean abstract is required, while previous automotive dealership experience is considered an asset.

• Performance bonus • Comprehensive benefits • Retirement savings matching • Employee discounts • Training and development opportunities

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• OrganizationPreferred
• Attention to detailPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Relationship building
• Organization
• Attention to detail
• Problem solving
• Automotive service knowledge
• Repair order preparation
• Time management
• Workplace Inclusivity
• Positivity
• Valid Driver's License
• Customer Service
• Training And Development
• Innovation
• Relationship Building
• Detail Oriented

• Customer Service & Support
• Retail
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week