Stefanini North America and APACVerified Job Source

Sr. Deskside Technician

Fort Saskatchewan, AB
On-site
Posted Sep 19, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: High school
Apply by: Oct 16, 2026
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

The technician will provide deskside support for hardware, networking, and telecommunications equipment in a corporate environment. Responsibilities include troubleshooting technical issues, managing IT assets, and performing IMAC (Install/Move/Add/Change) tasks.

Job details

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Smart Hands support with networking, server, and telecommunications technologies Supporting the implementation and ongoing operations of network access control devices to include firewalls, web proxies, and SSL VPN devices. Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 10/11operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned What do you need to succeed? Experience supporting Network Devices, Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate/manufacturing environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks Desired Characteristics Network+ Certification CCNA or CCNP Certifications or equivalent. Microsoft Certified Professional (MCP) ITIL Foundations What You'll Get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making; Job Requirements Details: Experience supporting Network Devices, Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate/manufacturing environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks

What you’ll do

Requirements

Candidates must have experience supporting network devices, Windows/Mac operating systems, and PC hardware. A high school diploma is required, and the ability to lift up to 50 pounds is necessary for the physical demands of the role.