Member Service Administrator (Part-time- Term up to 1 year)

Job summary

Provide administrative and reception support to Member Service Representatives and process banking transactions accurately and efficiently. Maintain departmental tracking reports, audit internal documentation for compliance, and contact members occasionally as needed.

Job details

AN EXCITING OPPORTUNITY AWAITS! We currently have an opportunity for the Member Service Administrator to join our team! As the Member Service Administrator you will assist the Member Services department with delivering exceptional member service by providing on-going administrative support with a high level of accuracy and consistency. SPECIFIC RESPONSIBILITIES * Provide back office administrative support to Member Service Representatives and provide support to Reception areas * Process transactions in the banking system, ensuring accuracy and efficiency at all times * Update and maintain departmental reports for tracking and record-keeping such as cheque orders and outgoing wires * Audit internal documentation for compliance to policies and procedures * Occasional Member Contact as needed to perform the job QUALIFICATIONS * Grade 12 Diploma plus one year of formal business-related education or equivalent, plus 1 to 3 years of job related experience, or an equivalent combination of education and experience. * Proficient in computer skills * Attention to detail * Excellent written and verbal communication skills, interpersonal skills, time management/organizational skills, service skills and accuracy are necessary * Demonstrate excellent customer service, communication, problem solving and interpersonal skills * Credit union experience is an asset ACCESSIBILITY AND INCLUSIVITY We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs. CLOSING DATE: NOVEMBER 2, 2026 We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

What you’ll do

Provide administrative and reception support to Member Service Representatives and process banking transactions accurately and efficiently. Maintain departmental tracking reports, audit internal documentation for compliance, and contact members occasionally as needed.

Requirements

Requires a Grade 12 diploma, one year of formal business-related education or equivalent, and 1 to 3 years of related experience, or an equivalent combination. Candidates should have strong computer, communication, interpersonal, organizational, customer service, and problem-solving skills; credit union experience is an asset.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Accuracy · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Transaction Processing
• Attention To Detail
• Computer Skills
• Written Communication
• Verbal Communication
• Interpersonal Skills
• Time Management
• Organization
• Customer Service
• Problem Solving
• Accuracy
• Record-Keeping
• Compliance Auditing
• Record Keeping
• Organizational Skills
• Auditing
• Communication
• Computer Literacy
• Internal Documentation
• Interpersonal Communications
• Verbal Communication Skills
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Member Services Administrator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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