Sales Support Team Lead

Job summary

Lead the sales floor by driving productivity, managing opening and closing procedures, and acting as the manager-on-duty. Responsible for executing visual merchandising, processing shipments, and ensuring a high-energy customer experience.

Job details

At Steve Madden, the energy of our brand starts with our employees! We are looking for a trendsetting Sales Lead to join us, who share our passion for fashion and have the hustle to drive our legacy and own the results. We don’t just manage teams; we inspire them by walking the walk, heavily rooted in our core values of teamwork and responsibility. Steve Madden Sales Leads are the spark on our sales floor! Partnering closely with the management team, you’ll unlock the store’s potential—literally and figuratively—by managing opening/closing procedures, driving the floor energy, and curating an iconic, unmatched vibe that turns heads. You are the ultimate trendsetter and brand ambassador, leading the stylist squad by example with top-tier selling skills, building a loyal client base, and crushing those daily sales targets Your Daily Hustle (Key Responsibilities) Fashion, Vibes & Customer Experience Trend Expert: Stay ahead of the latest fashion drops, campaigns, and promotions to confidently speak to product details and maximize sales. Lead the Numbers: Set the pace as a top sales performer, demonstrating elite selling skills to drive floor productivity and smash daily goals. Floor Leadership & Store Operations Unlock the Floor: Step up and run the floor confidently as the manager-on-duty whenever the Store Manager and Assistant Manager are away. Visual Perfection: Bring our products to life by executing seamless floor moves, effective visual merchandising displays, and keeping the store looking immaculate. Stockroom Hustle: Confidently pull weight by monitoring deliveries, processing incoming shipments, and keeping the floor beautifully replenished with the bestsellers. Protect the Brand: Keep the team safe and secure by adhering to all company policies, loss prevention tactics, security measures, and correct pricing/signing guidelines. Physical Vibes & Expectations High-Energy Hustle: Bring non-stop energy to the floor for 6–8 hours while staying ready to safely lift boxes up to 50 lbs and climb ladders up to 10 feet to pull fresh inventory. Education and/or Experience 2-4 years’ experience as a Sales Lead/Keyholder within a trendsetting fashion brand. Previous experience in Sales Leadership and/or managing sales targets and KPI’s Completed education in Fashion and/or retail management (asset) Strong interpersonal and communication skills in English

What you’ll do

Lead the sales floor by driving productivity, managing opening and closing procedures, and acting as the manager-on-duty. Responsible for executing visual merchandising, processing shipments, and ensuring a high-energy customer experience.

Requirements

Requires 2-4 years of experience as a Sales Lead or Keyholder within a fashion brand and a proven track record of managing sales targets. Strong interpersonal skills and the physical ability to lift 50 lbs and climb ladders are required.

Listed skills

• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales Leadership
• KPI Management
• Visual Merchandising
• Customer Experience
• Store Operations
• Loss Prevention
• Client Relationship Building
• Inventory Management
• Team Leadership
• Communication Skills

Job areas

• Retail
• Sales
• Management & Leadership
• Customer Service & Support