Operations Program Manager

Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry! Position Summary Stress-Free Auto Care is seeking an Operations Program Manager to support the execution of strategic initiatives across our rapidly growing organization. This role serves as a force multiplier for executive leadership, ensuring critical projects are delivered on time, cross-functional teams remain aligned, and operational priorities are executed consistently across the company. The Operations Program Manager will work directly with executive leadership and partner closely with Operations, Customer Experience, Finance, Human Resources, Recruiting, Technology, Marketing, and Corporate Development. This individual will be responsible for driving accountability, managing complex projects, coordinating communication across departments, and ensuring organizational priorities are translated into measurable results. This role is ideal for an exceptionally organized, analytical, and execution-oriented leader who thrives in a fast-paced, high-growth environment. Serving the greater Silicon Valley and Peninsula region, including Santa Clara, Milpitas, Sunnyvale, Mountain View, Campbell, Menlo Park, Redwood City, and San Mateo. Key Responsibilities Strategic Initiative Management Lead and coordinate company-wide strategic initiatives from planning through execution. Develop project plans, timelines, milestones, ownership assignments, and reporting structures. Ensure critical initiatives remain on schedule and obstacles are identified and resolved quickly. Maintain visibility into all major organizational priorities and proactively escalate risks. Executive Operations Support executive leadership in driving organizational priorities and special projects. Prepare materials, reporting, presentations, and analyses for leadership meetings, board meetings, and strategic planning sessions. Coordinate follow-up and accountability across leadership teams. Manage action item tracking and ensure commitments are completed on schedule. Weekly Business Review (WBR) Management Prepare and distribute Weekly Business Review reporting. Consolidate operational performance metrics across stores, districts, and regions. Identify performance trends, opportunities, and risks requiring leadership attention. Coordinate follow-up actions resulting from WBR discussions. Operational Performance & Accountability Monitor key operational metrics across the organization. Identify underperformance and partner with leaders to develop corrective action plans. Track progress against goals and ensure follow-through on commitments. Assist in developing scalable systems and processes as the company grows. Corporate Development & Growth Initiatives Support acquisition, diligence, integration, and store launch activities as needed. Coordinate cross-functional efforts related to new store openings, conversions, and operational transitions. Track project milestones and ensure readiness across all involved departments. Process Improvement Document, improve, and standardize operational processes. Identify inefficiencies and develop scalable solutions. Build systems that improve communication, accountability, and execution across the organization. Qualifications Required 3+ years of operational leadership, project management, consulting, business operations, or related experience. Exceptional organizational and project management skills. Strong written and verbal communication abilities. Ability to manage multiple projects simultaneously with competing priorities. Advanced proficiency with spreadsheets, reporting, and data analysis. Strong attention to detail and follow-through. Ability to work independently with minimal supervision. Preferred Experience in multi-unit operations, retail, automotive, hospitality, franchising, or other distributed service businesses. Experience supporting executive leadership teams. Financial analysis, forecasting, or business planning experience. M&A, integration, or corporate development exposure. Experience building operational reporting and KPI dashboards. Characteristics of Success The ideal candidate: Is relentlessly organized. Creates clarity in ambiguous situations. Holds people accountable while maintaining strong relationships. Follows through on commitments and expects the same from others. Anticipates problems before they occur. Communicates clearly and concisely. Thrives in a fast-moving, entrepreneurial environment. Focuses on outcomes rather than activity. Operates with urgency and professionalism. Compensation Base Salary $90,000 - $120,000 annually Annual Performance Bonus Target bonus opportunity of 20% of base salary, based on company performance, strategic initiative completion, and individual performance. Additional Incentive Opportunities Eligible for project-based incentive programs, including acquisition, integration, store launch, and other strategic growth initiatives as assigned. Benefits Medical, Dental, and Vision Insurance Paid Time Off Paid Holidays Professional Development Opportunities Executive Mentorship and Leadership Development Ready to Elevate Your Career? If you’re interested in joining a supportive team that values your skills and dedication, we’d love to hear from you! Apply today to help us redefine automotive care.

The Operations Program Manager will lead strategic initiatives and support executive leadership by managing cross-functional projects and operational performance. This role involves tracking key metrics, preparing leadership reports, and driving process improvements to ensure organizational goals are met.

Candidates must have at least 3 years of experience in operational leadership, project management, or consulting. Strong analytical skills, proficiency in data reporting, and the ability to manage multiple complex projects simultaneously are required.

• Medical insurance • Dental insurance • Vision insurance • Paid time off • Paid holidays • Professional development opportunities • Executive mentorship • Leadership development

• Problem solvingPreferred
• OrganizationPreferred
• Data analysisPreferred
• CommunicationPreferred
• Financial analysisPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Project management
• Strategic planning
• Operational leadership
• Data analysis
• Reporting
• Process improvement
• Cross-functional coordination
• Executive support
• KPI management
• Business operations
• Change management
• Communication
• Accountability
• Financial analysis
• Problem solving
• Organization
• Operational Performance Management
• Professionalism
• Business Operations
• Recruitment Software
• Follow Through
• Corporate Development
• Planning
• Data Analysis
• Automotive Services
• Dashboard
• Management
• Strategic Planning
• Business Planning
• Spreadsheets
• Customer Service
• Consulting
• Finance
• Financial Analysis
• Forecasting
• Franchising
• Leadership
• Marketing
• Scalability
• Key Performance Indicators (KPIs)
• Leadership Development
• Project Management
• Mentorship
• Milestones (Project Management)
• Operational Reporting
• Operations
• Presentations
• Program Management
• Timelines
• Verbal Communication Skills

• Management & Leadership
• Consulting
• Administrative
• Retail
• Data & Analytics
• Program Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

Minimum experience

3+ years

Posting language

English

Working hours

40 hours per week