Applications Support Analyst

MB
Hybrid
Posted Sep 17, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 38 hours per week

Job summary

The Applications Support Analyst is responsible for supporting, maintaining, and optimizing business applications to ensure they meet organizational needs. This role involves troubleshooting issues, coordinating system upgrades, and leading User Acceptance Testing while collaborating with vendors and end users.

Job details

In this role, you are responsible for supporting, maintaining, and optimizing business applications to ensure they meet organizational needs. This role works closely with end users, vendors and technical teams to troubleshoot issues, analyze business requirements, configure system enhancements, and support application upgrades and implementations. The Applications Analyst provides ongoing system support, user training, documentation, and testing while helping identify opportunities for process improvement and increased application efficiency. What you’ll get to do: * Ensure assigned applications consistently deliver business outcomes by monitoring performance, identifying improvement opportunities, and implementing changes that enhance efficiency and member experience * Analyze applications and system gaps, recommending configurations, process changes, or workarounds to maintain operational continuity * Coordinate configuration, testing, and deployment of new features, upgrades, and releases. * Lead and coordinate User Acceptance Testing (UAT) to confirm business requirements are met. * Serve as first point of contact for issues reported to Helpdesk, collaborating with vendors and staff to troubleshoot, find resolution and create workarounds when required * Deliver targeted training and materials for end users to promote best practices and adoption of technology * Maintain strong vendor relationships, participating in feature reviews, roadmap planning, and utilization workshops We are looking for someone with: * A degree or diploma in Business Administration, Information Systems, or related field or related discipline * Experience with requirements gathering, system configuration, testing, troubleshooting, and end user support * Proven ability to problem solve and make recommendations * Working knowledge of core banking systems, digital banking platforms, Microsoft 365 applications, is considered an asset. Preference will be given to candidates with exposure to FISERV DNA, DOXIM CEM, and VeriPark VeriChannel * An equivalent combination of education and experience will be considered We are open to applicants who don't meet the full qualifications but who are interested in growing in this role. Why join Stride Credit Union? We offer an engaging work environment where creativity and autonomy are valued. You will receive a strong compensation package including a competitive salary, eligibility for bonuses and a matched pension plan. You will also receive additional benefits, such as: * Flexible work options, where available * Extended health, dental and vision benefits * Employee banking benefits (including free chequing accounts, low interest credit card and bonus rates on deposit and lending products) * Opportunities for professional development and career growth This is a remote work opportunity, however, some travel to Stride Credit Union branches will be required based on business needs. The successful candidate must live in Manitoba and be willing to work in-branch as required. If this sounds like something you are up for, we want to hear from you! This position will remain opened until Friday, October 2nd. Stride Credit Union is committed to employing a diverse workforce and encourages all qualified individuals to apply. If you require accommodation related to the materials or activities used throughout the selection process, please let us know. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

What you’ll do

Requirements

Candidates should possess a degree or diploma in Business Administration, Information Systems, or a related field. Proven experience in requirements gathering, system configuration, testing, and end-user support is required.

Benefits

• Competitive salary • Bonus eligibility • Matched pension plan • Flexible work options • Extended health benefits • Dental benefits • Vision benefits • Employee banking benefits • Professional development opportunities