Associate Field Service Representative: Prince George, BC (Northern)

Job summary

The Associate Field Service Representative is responsible for troubleshooting, repairing, and maintaining equipment at customer sites to ensure optimal performance. They also provide post-sale in-servicing, manage inventory, and coordinate with the sales team to identify new customer needs.

Job details

Work Flexibility: Field-based Work Flexibility: Field-based Service Area: Prince George, BC (Northern) Shift: Monday – Friday, varying hours dependent upon customer needs Summary: The Associate Field Service Representative conducts analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. In this role, you will troubleshoot problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution. Additionally, you will assess product needs in accordance with customer specifications and act as local on-site representative to the customer's organization What You Will Do: Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction. Adhere to account protocols. Complete fault isolation and maintenance of equipment at account locations. Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up. Provide post sale in-servicing on equipment operation and maintenance. Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client. Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers. Maintain an accurate inventory of Stryker equipment and parts. Travel up to 75% of the time to any other Province or Territory within Canada for Field Service calls, or customer training or daily backfill of other technical duties. What You Need: Required: Post-Secondary Diploma in process (Technical School in Mechanical, Electronics, or Electrical preferred) or equivalent experience Valid driver’s license and outstanding driving record Preferred: University Degree Background from a Technical School in Mechanical, Electronics or Electrical Background Canada Pay Ranges: Canada: $62,600 - $83,450 CAD Annual Canada, Burnaby: $67,900 - $90,550 CAD Annual Travel Percentage: 70%

What you’ll do

The Associate Field Service Representative is responsible for troubleshooting, repairing, and maintaining equipment at customer sites to ensure optimal performance. They also provide post-sale in-servicing, manage inventory, and coordinate with the sales team to identify new customer needs.

Requirements

Candidates must have a post-secondary diploma in a technical field such as mechanical, electronics, or electrical engineering, or equivalent experience. A valid driver's license with an outstanding driving record is also required.

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Fault isolation
• Equipment maintenance
• Technical troubleshooting
• Preventative maintenance
• Equipment installation
• Inventory management
• Customer service
• Mechanical repair
• Electrical repair
• Electronics repair
• Product implementation
• Technical documentation
• New Product Information
• Equipment Operation
• Good Driving Record
• Administrative Functions
• Valid Driver's License
• Customer Service
• Communication
• Electronics
• Sales
• Field Service Management
• Troubleshooting (Problem Solving)

Job areas

• Healthcare
• Engineering
• Customer Service & Support
• Trades
• Field Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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