Demo Technician

Location: 2 Medicorum Place, Waterdown, ON Summary: As a Demo Technician, you will support Stryker’s demo and loaner equipment by performing technical troubleshooting, repairs, preventative maintenance, testing, calibration, and quality inspections to ensure products are safe, functional, and ready for use. You will prepare and stage equipment for demonstrations, evaluations, and customer needs while partnering closely with Sales, Service, and other internal teams. This role combines hands-on technical expertise, equipment and inventory management, and responsive service to support an exceptional customer experience. What You Will Do: Diagnose, troubleshoot, repair, and service Stryker equipment, including mechanical, hardware, software, and system-related issues. Perform functional testing, preventative maintenance, calibration, and Quality Control inspections on demo, consignment, loaner, and repaired equipment. Prepare, assemble, stage, and verify demo and loaner products for customer evaluations, sales demonstrations, shows, deliveries, and other business needs. Partner with Sales Representatives, Territory Managers, Service teams, and other stakeholders to prioritize equipment needs and ensure timely product readiness. Maintain accurate service and equipment documentation, including repair orders, function checks, product inquiries, field actions, parts requests, and calibration records. Manage equipment, service parts, tools, and inventory, including cycle counts, reconciliation, organization, and verification of tool and test-equipment calibration. Investigate equipment failures and customer feedback, perform root cause analysis, identify trends, and support corrective actions and continuous improvement initiatives. Provide technical and product support to customers and internal partners, including equipment operation, maintenance guidance, and training. What You Need: Required: Post Secondary Diploma or equivalent 2+ years related technical experience Ability to read and understand technical drawings Ability to lift and move items weighing up to 50 lbs. Ability to troubleshoot technical issues and perform technical repairs Preferred: University Degree Experience repairing Windows-based equipment Lean Six Sigma experience Bilingual in French and English Background from a Technical School in Mechanical or Electronics/Electrical $59,600 - $79,450 CAD Annual Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

The Demo Technician is responsible for the technical troubleshooting, repair, and maintenance of demo and loaner medical equipment to ensure safety and functionality. They prepare and stage equipment for customer evaluations and partner with sales and service teams to ensure product readiness.

Candidates must have a post-secondary diploma and at least 2 years of related technical experience, including the ability to read technical drawings and lift up to 50 lbs. A university degree and experience with Windows-based equipment or Lean Six Sigma are preferred.

• Root Cause AnalysisPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Technical Troubleshooting
• Preventative Maintenance
• Calibration
• Quality Control Inspections
• Equipment Repair
• Inventory Management
• Root Cause Analysis
• Technical Drawing Interpretation
• Windows-based Equipment Repair
• Lean Six Sigma

• Engineering
• Healthcare
• Manufacturing
• Trades
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Oct 1, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level