Disability Case Manager

Job summary

Assess and manage disability claims while leading recovery planning to support clients through health transitions. Build trust-based relationships with clients, employers, and healthcare providers using data-driven decision-making.

Job details

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Please note this role is hybrid, one day per week in the office is expected Make a Meaningful Impact on Health and Recovery Are you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys? Join Sun Life’s Group Disability team, where we support Canadians in their pursuit of better health and sustainable recovery. We’re looking for empathetic, analytical, and strategic thinkers—especially those with frontline healthcare experience—who are ready to bring their expertise to a role that blends clinical insight, data-driven decision-making, and human connection. What You’ll Do Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution. Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness. Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions. Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes. Build strong, trust-based relationships with clients, employers, and healthcare providers. Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey. What Sets You Apart Bachelor’s degree in Healthcare, Kinesiology or Business 3+ years of professional experience in disability case management Demonstrated strength in these key skills: - Emotional Intelligence - Crisis Intervention - Strategic Thinking - Rehabilitation Techniques - Data Analysis - Negotiation ​ What You Need to Succeed Strong analytical and decision-making skills Resilience and adaptability in fast-paced, emotionally complex situations Comfort with digital tools and multiple platforms A collaborative, team-first mindset What's in it for you ? A comprehensive training program and continuous learning opportunities A caring, supportive, and inclusive culture Wellness programs that support the three pillars of your health – mental, physical, and financial Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more A chance to make a real difference in people’s lives Curious about the role? Follow a day in the life of a Sun Life DCM: https://www.linkedin.com/posts/sun-life-financial_curious-about-the-day-to-day-of-a-sun-life-activity-7219340568831700993-57f7?utm_source=share&utm_medium=member_desktop The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com. We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you. We may use artificial intelligence to support candidate sourcing, screening, interview scheduling. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 60,000/60 000 - 97,000/97 000 Job Category: Claims - Life & Disability Posting End Date: 04/10/2026

What you’ll do

Assess and manage disability claims while leading recovery planning to support clients through health transitions. Build trust-based relationships with clients, employers, and healthcare providers using data-driven decision-making.

Requirements

Requires a bachelor's degree in Healthcare, Kinesiology, or Business and at least 3 years of professional experience in disability case management. Candidates must possess strong analytical skills, emotional intelligence, and the ability to work in a fast-paced environment.

Benefits

• Comprehensive training program • Continuous learning opportunities • Wellness programs • Career development programs • Coaching

Listed skills

• crisis intervention · Preferred
• adaptability · Preferred
• Data analysis · Preferred
• Decision Making · Preferred
• Negotiation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Disability case management
• Emotional intelligence
• Crisis intervention
• Strategic thinking
• Rehabilitation techniques
• Data analysis
• Negotiation
• Analytical skills
• Decision-making
• Resilience
• Adaptability
• Communication
• Clinical insight
• Return-to-work planning
• Disability Claims
• Empathy
• Continuous Development
• Curiosity
• Talent Sourcing
• Planning
• Data-Driven Decision Making
• Artificial Intelligence
• Data Analysis
• Case Management
• Decision Making
• Crisis Intervention
• Emotional Intelligence
• Sales
• Kinesiology
• Rehabilitation
• Coaching
• Strategic Thinking
• Scheduling

Job areas

• Healthcare
• Human Resources
• Finance & Accounting
• Customer Service & Support
• Data & Analytics
• Disability Case Manager
• Clinical Case Manager
• Nursing Professionals
• Registered Nurses