Credit & Collections Supervisor

Job summary

The Credit & Collections Supervisor leads a team of collections employees to manage revenue collection and ensure compliance with company policies. They are responsible for handling escalated accounts, providing team training, and facilitating communication across departments.

Job details

Join Our Team! Cliquez ici pour consulter la description de poste complète en français et découvrir d’autres possibilités au Québec Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Credit & Collections Supervisor Are you seeking an entrepreneurial, empowering workplace that allows you to: • Develop a career track • Leverage your current skills while developing new skills • Work with an incredible team of people Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Credit & Collections Supervisor. As a Credit & Collections Supervisor, you will lead collections employees in collecting revenues generated from the customers within their assigned area and ensuring compliance with Sunbelt’s policies and procedures. You will also ensure the escalation of issues to Credit & Collections leadership for handling. DUTIES AND RESPONSIBILITIES: Responsible for day-to-day direction of the collection team; provide training to team members; monitor work expectations of collectors through regular checks; guide collectors on alternative/creative methods of collecting Facilitates the flow of communication with the Field Support Team and across other teams as necessary Handles at-risk and escalated accounts Able to identify risk accounts and collection status through account reviews and escalate as necessary Answers incoming customer calls Makes lien notice recommendations to Team Leader, Field Collections Support Participates in monthly calls to inform department of at-risk accounts Supports Collections team as backup by cross training on multiple functions Supports Credit Supervisor in monthly update meetings Performs other duties as assigned by Credit Supervisor QUALIFICATIONS: 3-5 years collection experience, preferably in business to business collections Previous experience with a complex regional or national company with multiple locations Knowledge of the general credit process and analysis of accounts-at-risk Extensive knowledge of fair debt and collection management; strong knowledge of state commercial laws and knowledge of legal lending methods Experience guiding large teams (10+ employees) on a day-to-day basis Commitment to excellent customer service; professional phone etiquette Excellent written and verbal communication skills, with all functions of the organization (specifically Sales) Ability to handle dispute resolution, including irate/dissatisfied customers Experience with Microsoft Excel or other spreadsheet application Comfortable working with and influencing senior management Developed negotiation skills Preferred Qualifications: Equipment rental industry experience preferred Relevant credit and collections certification Previous experience with lien process The above description covers the primary duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. Base Pay Range 67,646.00 - 93,013.80 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental, Vision, Life Insurance Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days Leading wages Tuition Reimbursement RRSP Matching Tool and Boot Allowance Career development and advancement Employee Assistance Program Sunbelt Rentals supports service members. Veterans encouraged to apply. If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter. This position requires fluency in both English & French. Proficiency in English is necessary to effectively communicate with clients and colleagues across North America, respond to English inquires and ensure clear internal collaboration with our team. Engaging for Life represents our commitment to looking out for one another and keeping safety at the heart of our work.

What you’ll do

The Credit & Collections Supervisor leads a team of collections employees to manage revenue collection and ensure compliance with company policies. They are responsible for handling escalated accounts, providing team training, and facilitating communication across departments.

Requirements

Candidates must have 3-5 years of collection experience, preferably in a B2B environment, and experience managing large teams. Proficiency in English and French is required, along with strong knowledge of commercial laws and credit analysis processes.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Enhanced Vacation Time
• Paid Sick Days
• Tuition Reimbursement
• RRSP Matching
• Tool Allowance
• Boot Allowance
• Career Development
• Employee Assistance Program

Listed skills

• Collections · Preferred
• Customer service · Preferred
• Training · Preferred
• Microsoft Excel · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collections
• Credit Analysis
• Team Leadership
• Account Reconciliation
• Dispute Resolution
• Negotiation
• Microsoft Excel
• Commercial Law
• Customer Service
• Communication
• Risk Assessment
• Lien Process
• B2B Collections
• Training
• Policy Compliance
• Collections Management
• Business To Business
• Management
• Employee Assistance Programs
• English Language
• Sales
• French Language
• Leadership
• Telephone Skills
• Verbal Communication Skills

Job areas

• Finance & Accounting
• Management & Leadership
• Customer Service & Support
• Construction
• Credit and Collections Supervisor
• Collections Manager
• Financial and Insurance Services Branch managers
• First-Line Supervisors of Office and Administrative Support Workers

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