Ambulance Communications Officer I - Wallaceburg CACC - Casual - 2026-18626 (2026-18626)

Job summary

Receive and process emergency and non-emergency medical calls, determine incident details, and provide callers with appropriate pre-arrival and post-dispatch instructions. Allocate emergency resources according to procedures and operate computer-aided dispatch telecommunications software.

Job details

Summary Of Duties Receive incoming 9-1-1 calls and process requests for emergency and nonemergency medical services Provide callers with pre-arrival and post-dispatch instructions specific to their emergency; includes telephone-assisted Cardio-Pulmonary Resuscitation (CPR), childbirth, First Aid, EpiPen administration and choking intervention Determine call location, document caller information, and establish incident details Allocate resources according to operating policies and procedures Operate complex computer-aided dispatch (CAD) telecommunications software Qualifications/Skills Minimum 18 years of age Completion of Secondary School is required Basic computer skills, including technical competency in keyboarding and data entry Explicit and tactful written and verbal communication Strong multi-tasking, organizational and prioritization skills Ability to maintain control under pressure and work at a fast pace in an unpredictable environment Demonstrate problem-solving and critical thinking Make sound, independent decisions using professional judgement in accordance with local operating procedures and policy criteria Exercise discretion during emergency/difficult/stressful situations Establish and maintain effective working relationships with coworkers and stakeholders (EMS, Police, Fire, Hospitals, Ornge etc.) Requirements Current Standard First Aid and CPR Certification It is a condition of continuous employment that Casual Call-Takers must work regularly at another CACC (minimum once every two months). Proof of this will be required at the time of hire and any other time, upon request by management Successful completion of all training requirements including ACO Provincial Certification, local 9-1-1 call taker and dispatcher training, and a Restricted Radio Operator Certification

What you’ll do

Receive and process emergency and non-emergency medical calls, determine incident details, and provide callers with appropriate pre-arrival and post-dispatch instructions. Allocate emergency resources according to procedures and operate computer-aided dispatch telecommunications software.

Requirements

Applicants must be at least 18 years old, have completed secondary school, hold current Standard First Aid and CPR certification, and demonstrate strong communication, computer, organizational, and decision-making skills. The role requires completion of provincial and local call-taker and dispatcher training, restricted radio operator certification, and regular shifts at another CACC for casual call-takers.

Listed skills

• First Aid · Preferred
• Data entry · Preferred
• written communication · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Critical Thinking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Emergency Call Handling
• Medical Dispatch
• Pre-Arrival Instructions
• Telephone-Assisted CPR
• First Aid
• Call Location Determination
• Incident Documentation
• Resource Allocation
• Computer-Aided Dispatch Software
• Keyboarding
• Data Entry
• Written Communication
• Verbal Communication
• Multitasking
• Prioritization
• Critical Thinking

Job areas

• Healthcare
• Customer Service & Support
• Security & Safety
• Government & Public Sector

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