Appointments Clerk - Medical Imaging - Temporary full-time - 2026-19114 (2026-19114)

Job summary

Schedule patients for medical imaging procedures and exams, handle reception and telephone duties, and greet, instruct, and direct patients and visitors. Collect and verify patient and billing information, follow up to resolve scheduling issues, assist with urgent result requests, and perform filing, faxing, data entry, and other clerical tasks.

Job details

Summary Of Duties Schedules patients for a variety of medical imaging procedures and exams. Performs telephone and reception duties at primary public and workroom locations. Greets, receives, instructs and directs patients, relatives, visitors and hospital staff. Obtains primary patient demographics, OHN or third party billing information from patients as required Follows-up with scheduling contacts, nursing personnel, physicians and/or others to obtain missing information and to correct scheduling errors. Assists designated personnel to expedite request for verbal or Stat result requests Fling/sorting/faxing of reports as required Data entry in relevant information systems as required Other clerical duties as required Qualifications/Skills OSSGD or equivalent as recognized by the Ontario Ministry of Education Post-secondary job-related course and recent related experience preferred Demonstrated understanding of medical implications related to scheduling of procedures & exams Typing 40 net w.p.m. with maximum 5% error rate or keyboarding at 106 net keystrokes per minute required Demonstrated understanding of medical and radiology terminology an asset Demonstrated effective organizational and time management skills Demonstrated good interpersonal and communication skills Demonstrated outstanding flexibility and excellent customer service Please note: Current Sunnybrook employees are required to submit their application using their Sunnybrook email address. Applications submitted using a personal email address may not be recognized as internal applications.

What you’ll do

Schedule patients for medical imaging procedures and exams, handle reception and telephone duties, and greet, instruct, and direct patients and visitors. Collect and verify patient and billing information, follow up to resolve scheduling issues, assist with urgent result requests, and perform filing, faxing, data entry, and other clerical tasks.

Requirements

An Ontario Ministry of Education-recognized OSSD or equivalent is required; a related post-secondary course and recent experience are preferred. Applicants must type 40 net words per minute with no more than a 5% error rate or keyboard at 106 net keystrokes per minute, and demonstrate organizational, communication, interpersonal, flexibility, and customer-service skills; medical and radiology terminology knowledge is an asset.

Listed skills

• Data entry · Preferred
• Organization · Preferred
• Time management · Preferred
• Communication · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Scheduling
• Medical Imaging Procedures
• Telephone Reception
• Patient Service
• Patient Demographics
• Billing Information Collection
• Scheduling Error Resolution
• Medical Terminology
• Radiology Terminology
• Data Entry
• Filing and Document Handling
• Typing
• Organization
• Time Management
• Communication
• Customer Service

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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