Clerical Assistant - SJR Outpatient Services Falls Prevention - Regular Part-Time - 2026-18557 (2026-18557)

The Clerical Assistant is primarily responsible for providing administrative support for Outpatient Services, which includes provincially funded Ambulatory Care Services including Falls Prevention, Marketed Services (MVC, WSIB), and, Wellness Clinics. This incumbent provides clerical and customer services support to the Outpatient Services interdisciplinary health care team as well as third party payers and other referring partners external to the department. Summary Of Duties Schedule initial and treatment services which require communication with multiple internal and external team members for hospital and community based visits Schedule Falls prevention program and other clinics (including scheduling of assessments and follow up appointments), Recovery Garment clinics and team/client conferences Prepare new client charts including entering client data into the patient management systems (including Electronic Patient Record-ADT, relevant Databases) Review new client orientation package and conduct intake sessions with new clients Facilitates and monitors follow-through of recommendations made in clinics (e.g. faxing of prescriptions) Participation in cross training activity related to administrative support services across Outpatient Services Contribute to quality improvement of the Program through participation in the development of administrative and client-care procedures Qualifications/Skills Post-secondary diploma required; successful completion of a medical terminology course is preferred Minimum three years of administrative experience, health care or insurance setting preferred Insurance industry experience required (i.e. OCF 18 submissions, organizing independent medical evaluations) Intermediate-advanced level skill in Microsoft Outlook, Word, and Excel, as well as experience with a networked system (e.g. HCAI) Keyboarding at 40 w.p.m. or 106 net keystrokes per minute Ability to work with a minimum level of supervision and work effectively in a highly demanding environment Demonstrated ability to work directly with cross-functional work teams Demonstrated ability to prioritize and organize work, with high level of accuracy and attention to detail Excellent customer service skills. Excellent interpersonal, verbal and written communications skills.

Provide administrative and customer service support for outpatient services, including scheduling appointments for Falls Prevention and Wellness clinics. Manage client charts, conduct intake sessions, and facilitate the follow-through of clinic recommendations.

Requires a post-secondary diploma and at least three years of administrative experience, preferably in healthcare or insurance. Proficiency in Microsoft Office, HCAI, and experience with OCF 18 submissions are required.

• Time managementPreferred
• Customer servicePreferred
• written communicationPreferred
• Administrative SupportPreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• Data entryPreferred
• Microsoft WordPreferred
• interpersonal communicationPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Medical Terminology
• Administrative Support
• Patient Scheduling
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• HCAI
• Keyboarding
• Customer Service
• Interpersonal Communication
• Written Communication
• Data Entry
• Insurance Processing
• OCF 18 Submissions
• Time Management
• Attention To Detail

• Administrative
• Healthcare
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Oct 1, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level