Clinic Secretary - Family health team clinic - Regular Full-Time 2026-18773 (2026-18773)

Job summary

Perform clinic administration, including preparing charts, scheduling appointments, organizing reports, and following up on referrals. Support patients and clinical staff by handling communications, coordinating appointments, assisting with triage and clinic flow, and participating in quality improvement initiatives.

Job details

Sunnybrook Academic Family Health Team Clinic Secretary - Full Time Permanent Key Responsibilities Responsibilities include but are not limited to the following: Complete administrative tasks including chart preparation, scheduling appointments, organizing reports, and following up on referrals Proficiently respond to patient phone calls and emails Provide face to face patient support in our outpatient clinics Assist nursing staff and physicians with triaging patient phone calls and appointments based on patients' needs Support clinic flow by coordinating on-site and virtual appointments Participate in Quality Improvement initiatives The Requirements Outstanding customer Service skills are essential Excellent Problem-solving, Interpersonal And Communication Skills Demonstrated ability to work effectively in an interprofessional team environment. Minimum 2 years front-line outpatient experience is essential. Primary Care experience is an asset. Previous experience with Electronic Medical Records (EMRs) is required. - Telus Practice Solutions (PSS) EMR is an asset. Ability to collect and enter patient data accurately Very strong multi-tasking skills with the ability to manage competing priorities of phones, EMR administrative tasks, physician requests, and patients attending clinic. Excellent written, verbal and electronic communication skills Proficient in MS Office Suite and an aptitude for adapting to new software and IT systems Sound knowledge of medical terminology Demonstrated ability to adapt to face paced and changing work conditions

What you’ll do

Perform clinic administration, including preparing charts, scheduling appointments, organizing reports, and following up on referrals. Support patients and clinical staff by handling communications, coordinating appointments, assisting with triage and clinic flow, and participating in quality improvement initiatives.

Requirements

Requires at least two years of front-line outpatient experience, prior experience with electronic medical records, and strong customer service, communication, problem-solving, and multitasking abilities. Primary care experience and familiarity with Telus Practice Solutions are assets; proficiency with Microsoft Office and medical terminology is also expected.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Quality Improvement · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Problem-Solving
• Interpersonal Communication
• Teamwork
• Appointment Scheduling
• Referral Follow-Up
• Patient Support
• Patient Triage
• Electronic Medical Records
• Data Entry
• Multitasking
• Medical Terminology
• Microsoft Office
• Adaptability
• Quality Improvement

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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