Intermediate Clerk - Health Records - Regular Full-Time - 2026-19020 (2026-19020)

Job summary

Receive, track, assemble, and prepare inpatient charts and emergency visit records for scanning, while handling chart pickups, photocopying, report distribution, and account lookups. Respond to Health Records inquiries, maintain release-of-information fax tasks, and support other departmental duties, including possible shift coverage at Holland Centre.

Job details

Summary Of Duties Receive stays from units, collate personal health information, log them in to our Chart Tracking System and prepare for assembly process Tracking System and prepare for assembly process. Assemble inpatient stays within a chart in accordance with departmental guidelines Prepare charts to be sent to the scanning vendor by logging each stay, adhering barcodes, generating manifests, etc. Prepare Emergency Visits for scanning. Chart pickups from inpatient and or outpatient areas. Photocopy binders for transfer out, including printing from corporate applications (SunnyCare/MetaVision) Answering Health Records phone and voicemail and assist with patient inquires via Health Records Window. Maintain Release of Information faxes and related tasks. Report distribution of transcribed notes. Conduct account look-up for loose reports using our Patient Registration System. Assist in other tasks as assigned. May be required to coverage shifts at Holland Centre Qualifications/Skills One year of community college One year of administrative/Business experience required in a health care setting preferred Minimum of two years of previous Health Records experience preferred Attention to detail is a must in order to avoid errors that can have a direct impact to patient care such as misfiles. Able to meet departmental daily productivity standards in a busy work environment. Outstanding customer services skills essential, demonstrated Patient-Focused Care/Customer Service behaviour Clear understanding of legislations and guidelines related to the Security and Privacy of Personal Health Information Ability to communicate effectively with all levels of staff Knowledge of Microsoft Office Knowledge of Quadramed, Chart Locator, SunnyCare and Sovera applications an asset Must be able to prioritize workload and work in a team environment Demonstrated sound judgment and diplomacy Attention to detail Keyboarding at net 40 w.p.m. or data entry at net 106 kspm Excellent problem-solving and communication skills Demonstrated ability to work in a team environment

What you’ll do

Receive, track, assemble, and prepare inpatient charts and emergency visit records for scanning, while handling chart pickups, photocopying, report distribution, and account lookups. Respond to Health Records inquiries, maintain release-of-information fax tasks, and support other departmental duties, including possible shift coverage at Holland Centre.

Requirements

Requires one year of community college and one year of administrative or business experience; healthcare experience is preferred, as is at least two years of Health Records experience. Candidates need strong attention to detail, customer service, privacy knowledge, communication and problem-solving skills, proficiency with Microsoft Office, and keyboarding at 40 net words per minute or data entry at 106 net keystrokes per minute.

Listed skills

• Data entry · Preferred
• Attention to detail · Preferred
• Customer service · Preferred
• Microsoft Office · Preferred
• Prioritization · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Health Records Management
• Personal Health Information Privacy
• Chart Assembly
• Document Scanning Preparation
• Data Entry
• Attention To Detail
• Customer Service
• Patient-Focused Care
• Microsoft Office
• Quadramed
• Chart Locator
• SunnyCare
• Sovera
• Prioritization
• Problem-Solving
• Communication

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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