Patient Administrative Associate - Complex Malignant Hematology - Regular part-time - 2026-19059 (2026-19059)

Job summary

Coordinate patient flow and provide administrative support for the Complex Malignant Hematology outpatient unit, including scheduling appointments, consultations, tests, and procedures. Maintain patient records, process orders and correspondence, respond to enquiries, prepare charts, order supplies, and provide departmental coverage.

Job details

Summary Of Duties The PAA is responsible for the co-ordination of patient flow and patient activities; administrative services for the new Complex Malignant Hematology outpatient unit; and maintenance of patient records, staffing, scheduling, payroll, and administrative support to patient care unit. In this role, this position provides a broad range of administrative support within the outpatient setting. As an integral part of the health care team and front-line staff, responsibilities include: Coordinating electronic physician orders with applicable software; Scheduling return to clinic appointments, internal/external consults, tests and procedures required by the oncologists; receiving and screening all new and follow-up patients; Responding to general enquiries; Preparing patient charts; Data entry and correspondence through a number of software applications; Booking appointments; Ordering supplies; Providing relief coverage and support services within the department. Qualifications/Skills One year of Community College required. Medical Terminology course preferred. Must achieve successful completion of Sunnybrook Health Sciences Centre’s PAA training within specified timeframe. Proficiency with MS Office computer skills (Word and Outlook) required; with working knowledge of in-house patient software packages (e.g. OASIS, Excelicare, etc.) preferred One year of Administrative/Business experience required; in a health care setting preferred. Demonstrated effective Person-Centred Care/Customer Service behaviour. Proven accurate keyboarding skills at 40 net w.p.m. OR data entry at 106 net keystrokes per minute. Demonstrated ability to organize, prioritize and follow-through effectively, working at a fast pace unpredictable environment that requires the ability to manage multiple tasks. Excellent problem-solving, interpersonal and communication skills: oral, written and comprehension. Tact and diplomacy in handling and dealing with confidential information Demonstrated ability to work effectively in an interprofessional team environment. Proven ability to work with sensitivity and compassion with oncology patient population and their family/support people

What you’ll do

Coordinate patient flow and provide administrative support for the Complex Malignant Hematology outpatient unit, including scheduling appointments, consultations, tests, and procedures. Maintain patient records, process orders and correspondence, respond to enquiries, prepare charts, order supplies, and provide departmental coverage.

Requirements

Requires one year of community college education and one year of administrative or business experience; healthcare experience and a medical terminology course are preferred. Candidates need Microsoft Office proficiency, accurate keyboarding or data-entry skills, strong organizational and communication abilities, discretion, and the ability to support oncology patients compassionately and work effectively in a team.

Listed skills

• Appointment Scheduling · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred
• Problem solving · Preferred
• interpersonal communication · Preferred
• Teamwork · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Flow Coordination
• Appointment Scheduling
• Electronic Physician Orders
• Patient Records Management
• Medical Administration
• Data Entry
• Microsoft Word
• Microsoft Outlook
• Keyboarding
• Organization and Prioritization
• Problem-Solving
• Interpersonal Communication
• Confidentiality
• Teamwork
• Customer Service
• Oncology Patient Support

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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