Patient Care Coordinator (JF) - Plastic and Reconstructive Surgery - Regular Full-Time 2026-19017 (2026-19017)

Job summary

Coordinate patient flow and serve as the primary contact for patients, clinical staff, and external contacts, including scheduling clinics, operating rooms, procedures, and follow-up care. Manage patient records and office administration, including referrals, billing and payments, filing, the surgeon’s calendar and academic responsibilities, and support for the divisional administrative team.

Job details

Experience: 2 years minimum Start Date: as soon as possible Position Summary The role of the Patient Care Coordinator is to act as primary administrative support for a busy plastic and reconstructive surgeon. The Patient Care Coordinator is responsible for the overall patient flow and will act as the central point of contact for patients, clinical staff and administration, ensuring that coordinated care is provided by developing and monitoring multidisciplinary care. This role manages the administrative responsibilities including booking ORs and perioperative clinic appointments for patients, chart management, and general office management including filing, financial record keeping, and payment collections. This position is specifically intended for in-person work; remote or hybrid work arrangements cannot be accommodated. Qualifications And Requirements Post-secondary education in a relevant discipline and 2 or more years of patient care coordination experience or equivalent combination of education and experience Previous experience in a healthcare setting or similar administrative role Excellent communication skills, both verbal and written, with the ability to interact effectively with patients and healthcare professionals Strong organizational skills and the ability to handles multiple tasks simultaneously with strong attention to detail Proficient computer and IT skills, including knowledge of electronic medical records (EMR) systems, Outlook, Word, Excel and PowerPoint, iCal (imac). Previous experience with EMR (Accuro) is an asset Demonstrated empathy, compassion, and patience when dealing with patients and their families Ability to demonstrative initiative by taking on tasks and additional responsibilities proactively Duties And Responsibilities Act as first point of communication for patients, hospital staff and external contacts such as Public Affairs, Media relations and Office of the Patient Experience Coordinate patient care by organizing and scheduling multidisciplinary clinics; ensuring clinic, OR, procedures and appointments are up to date in surgeon’s calendars; ensuring that clinics and OR’s are managed to promote usage of full potential Guide patients through preoperative and perioperative processes including providing procedure specific information, arranging testing and appointments, scheduling and coordinating follow-up appointments and care plans Management of the patient EMR (electronic medical records) database including patient information entry, scheduling, processing referrals, photo documentation, waitlists management, and patient communication Manage the administrative flow of the office including providing admin support, office supplies, patient registration and scheduling, meetings, insurance coordination (OHIP and private) and other administration as required Maintain an up-to-date and organized filing system (e-files and hard copy in some instances), as well as an organized office space Financial administration including issuing invoices and receipts, payment collection, billing reconciliation Manage surgeon’s calendar, scheduling meetings and travel arrangements Manage surgeon’s academic responsibilities including scheduling, managing communication and orientation Enhance divisional admin team performance by contributing to related tasks as needed Compensation Salary: $45,000–$48,000 (based on level of experience) Benefits: Standard health and dental coverage, commencing after successful completion of the probation period Vacation: 3 weeks per year

What you’ll do

Coordinate patient flow and serve as the primary contact for patients, clinical staff, and external contacts, including scheduling clinics, operating rooms, procedures, and follow-up care. Manage patient records and office administration, including referrals, billing and payments, filing, the surgeon’s calendar and academic responsibilities, and support for the divisional administrative team.

Requirements

Requires post-secondary education in a relevant discipline and at least two years of patient care coordination experience, or an equivalent combination of education and experience. Candidates should have healthcare or administrative experience, strong communication and organizational skills, computer proficiency including EMR and Microsoft Office, and a compassionate, proactive approach to patient care.

Benefits

• Health Insurance
• Dental Coverage
• Three Weeks of Vacation per Year

Listed skills

• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Care Coordination
• Patient Scheduling
• Multidisciplinary Care Coordination
• Electronic Medical Records Management
• Accuro EMR
• Patient Communication
• Medical Office Administration
• Operating Room Scheduling
• Perioperative Coordination
• Referral Processing
• Waitlist Management
• Financial Administration
• Insurance Coordination
• Calendar Management
• Microsoft Office
• Organization and Multitasking

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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