Patient Care Coordinator - Tory Trauma Program - Temporary Full-Time 2026-18795 (2026-18795)

Job summary

Coordinate daily care planning, communication, repatriation, discharge applications, and follow-up for trauma and neurosurgery patients. Identify barriers and collaborate with patients, families, clinical teams, and hospital departments to support timely transitions, patient flow, and quality improvement.

Job details

Summary of Duties Review daily all Tory Trauma Program trauma and neurosurgery patients in the ED and off-service beds. Coordinate daily care planning and communication with MRP services, consulting teams, patients, and families to support timely discharge and follow-up. Facilitate repatriation within the Tory Trauma Program through identification, communication, coordination, and follow-up. Complete and coordinate applications to support discharge and seamless transitions to the appropriate care setting. Proactively identify and address barriers to care, coordinating services, imaging, and resources to optimize recovery and reduce delays. Collaborate with Patient Flow, OR, ICU, Acute Care, and other hospital departments to identify discharge priorities, placement needs, and opportunities to improve patient flow. Maintain regular communication with patients and families, providing updates and supporting them throughout their care journey. Engage in trauma and neurosurgery quality improvement initiatives and support ongoing practice improvement. Qualifications/Skills RN with 3+ years of frontline trauma and neurosurgery experience Demonstrated leadership experience; TL/PCC experience or DNLP preferred. Strong knowledge of complex discharge planning, repatriation, rehabilitation applications, OH@Home,SB2H, discharge summaries, and care coordination required Able to work effectively across all Tory Trauma Program care areas, including ICU. Demonstrated patient and family advocacy and commitment to patient-centred care. Strong understanding of operational priorities, patient flow, resource utilization, and competing demands. Demonstrated conflict resolution and relationship management skills, with the ability to navigate challenging situations respectfully and effectively. Demonstrated commitment to continuing education, professional development, and ongoing learning. Demonstrated ability to adapt to changing priorities and manage multiple demands. Able to work independently and collaboratively in a fast-paced, complex environment. Excellent interpersonal, communication, critical thinking, and problem-solving skills. Excellent attendance and reliability.

What you’ll do

Coordinate daily care planning, communication, repatriation, discharge applications, and follow-up for trauma and neurosurgery patients. Identify barriers and collaborate with patients, families, clinical teams, and hospital departments to support timely transitions, patient flow, and quality improvement.

Requirements

Requires an RN with at least three years of frontline trauma and neurosurgery experience; leadership experience is required, with TL/PCC experience or DNLP preferred. Candidates need strong discharge-planning and care-coordination knowledge, patient advocacy, communication, conflict-resolution, adaptability, and the ability to work independently and collaboratively in a fast-paced environment.

Listed skills

• Conflict Resolution · Preferred
• Critical Thinking · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Leadership · Preferred
• Quality Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Trauma Care Coordination
• Neurosurgery Care Coordination
• Discharge Planning
• Repatriation Coordination
• Rehabilitation Applications
• Patient Flow Management
• Care Transitions
• Patient and Family Advocacy
• Conflict Resolution
• Relationship Management
• Critical Thinking
• Problem-Solving
• Communication
• Leadership
• Resource Utilization
• Quality Improvement

Job areas

• Healthcare
• Management & Leadership

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