Patient Services Partner - D4ICU - Regular Full-Time 2026-18866 (2026-18866)

Job summary

Support the professional team and patients by providing a variety of services and contributing to a positive hospital experience for patients, visitors, and staff. In the D4ICU, assist with patient care and decontaminate patient care areas and equipment.

Job details

Working with the professional team, the Patient Services Partner participates in the caring of patients by providing a variety of support services to the team and patients. S/He participates as a member of the team in a manner that reflects the Hospital philosophy and mission of service and promotes and maintains good public relations with patients, visitors and Hospital staff. The Patient Services Partner working in the D4ICU will be required to assist with patient care and the decontamination of patient care areas and equipment. Qualifications/Skills PSW Certificate or completed the Sunnybrook PSP (formerly PSA) course required Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education Infection Prevention and Control Certificate required Ability to read and write English Two (2) years of related health care experience Previous D4ICU experience an asset Recent PSP experience required, critical care setting preferred Must be accustomed to high patient acuity Excellent communication and interpersonal skills Proven ability to work under pressure and to handle various tasks within a limited time frame Flexibility and willingness to take direction Must have attended WHMIS training Must be prepared and able to use all personal protective equipment Liaises with patients and visitors on a regular basis demonstrating excellent customer service

What you’ll do

Support the professional team and patients by providing a variety of services and contributing to a positive hospital experience for patients, visitors, and staff. In the D4ICU, assist with patient care and decontaminate patient care areas and equipment.

Requirements

Requires a PSW certificate or completion of the Sunnybrook PSP course, at least Grade 11 education, an Infection Prevention and Control Certificate, and two years of related healthcare experience. Recent PSP experience, English literacy, WHMIS training, ability to use personal protective equipment, and strong communication and customer service skills are required; critical care and D4ICU experience are preferred or considered assets.

Listed skills

• Clinical care · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Customer service · Preferred
• working under pressure. · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Care
• Infection Prevention and Control
• Decontamination
• Communication
• Interpersonal Skills
• Customer Service
• Working Under Pressure
• Time Management
• Flexibility
• Following Direction
• Personal Protective Equipment
• WHMIS

Job areas

• Healthcare
• Customer Service & Support

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