Patient Services Partner - Hemodialysis - Casual 2026-19147 (2026-19147)

Job summary

Welcome and orient patients, transport and escort them as needed, and assist nursing staff with routine patient activities. Maintain supplies and equipment, support unit operations, follow safety and infection-control requirements, and contribute to quality improvement and collaborative care.

Job details

Hemodialysis - Patient Services Partner (PSP) Working collaboratively with the healthcare team, the Patient Services Partner supports the delivery of patient-focused care by providing a variety of patient support, transportation, equipment, and unit assistance services. Key Responsibilities Welcome and orient patients to the unit, helping to create a safe, comfortable, and positive care environment. Transport patients to and from tests, procedures, appointments, activities, and discharge destinations, and escort patients as required. Collect, deliver, and distribute supplies, linens, specimens, bloodwork, equipment, charts, reports, x-rays, and requisitions. Monitor, restock, and maintain unit inventory and supplies; report reorder needs to the care team. Obtain, transport, clean, return, and monitor equipment, reporting any malfunctioning equipment for repair and ensuring equipment is ready for use. Assist nursing staff with routine patient activities, including ambulation, repositioning, dressing, application of splints or assistive devices, and other patient-related tasks as assigned. Prepare vascular access packs and support unit operations as required. Maintain patient confidentiality and adhere to infection prevention and control, health and safety, hospital policies, procedures, and legislative requirements. Participate in quality improvement initiatives and contribute to a respectful, collaborative team environment. Perform other related duties as assigned. Qualifications And Skills Minimum Grade 12 or equivalent as recognized by the Province of Ontario Ministry of Education Infection Prevention and Control Certificate required Two (2) years of related health care experience, preferably in an acute care setting Previous PSP/PSW experience preferred Must be able to lift and transfer patients independently Must be accustomed to managing high volume of patients Must possess excellent communication and interpersonal skills Proven ability to work under pressure and to handle various tasks within a limited time frame Flexibility and willingness to take direction Must have attended WHMIS training Must be prepared and able to use all personal protective equipment Liaises with patients and visitors on a regular basis demonstrating excellent customer service

What you’ll do

Welcome and orient patients, transport and escort them as needed, and assist nursing staff with routine patient activities. Maintain supplies and equipment, support unit operations, follow safety and infection-control requirements, and contribute to quality improvement and collaborative care.

Requirements

Requires Grade 12 or equivalent, an Infection Prevention and Control Certificate, and two years of related healthcare experience; previous PSP or PSW experience is preferred. Candidates must be able to lift and transfer patients independently, manage a high patient volume, communicate effectively, work under pressure, follow direction, and use personal protective equipment; WHMIS training is required.

Listed skills

• Inventory management · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Customer service · Preferred
• Time management · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Support
• Patient Transportation
• Patient Transfers
• Patient Ambulation
• Equipment Handling
• Inventory Management
• Infection Prevention And Control
• Health And Safety
• Patient Confidentiality
• Communication
• Interpersonal Skills
• Customer Service
• Time Management
• Teamwork
• Flexibility
• WHMIS

Job areas

• Healthcare
• Customer Service & Support
• Logistics
• Security & Safety

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