Supervisor - Patient Accounts - Regular Full-time 2026-17531 (2026-17531)

Job summary

Supervise clinical and corporate billing, accounts receivable, collections, and business office operations, including a team of nine unionized staff. Monitor collection performance, resolve complex billing disputes, support financial reconciliations and reporting, and contribute to revenue initiatives and process improvements.

Job details

Summary Of Duties The Finance Department of Sunnybrook Health Sciences Centre has an opening for the role of Supervisor, Corporate Billing, Accounts Receivable & Revenue Management. This position plays an integral role in supervising clinical and corporate billing for the Hospital as well as supporting initiatives/projects involving billing across the organization. The successful applicant will supervise a team of 9 unionized staff working across the Bayview and St. John Rehab sites. This position is required to work on site full-time (Monday – Friday) at our St. John Rehab site (285 Cummer Avenue, North York). In order to succeed in this role, the candidate must be a self-starter with the ability to prioritize and organize responsibilities in a fast-paced, high volume and time sensitive environment. Excellent communication, demonstrated supervisory and critical thinking skills are critical to succeeding in this role. Priority will be given to candidates with experience supervising staff in a large organization. Reporting to the Manager, Corporate Billing, Accounts Receivable & Revenue Management the Supervisor will be responsible for: Supervising all aspects of the Hospital’s accounts receivable and collection activities from: Uninsured services provided to OHIP patients (preferred accommodation, ambulance, devices etc.) WSIB, Out of Province, Refugee and Military insurance plans Non clinical sundry goods and services provided by the Hospital Leading day to day work allocation and supervision for all direct reports Leading weekly aging reviews with direct reports. Monitoring collection metrics and recommending bad debt provisions Respond to complex billing disputes from patients and their families, insurance carriers and the Ministry of Health that may require difficult conversions Assist with month end activities including general ledger reconciliations Recommend potential opportunities for billing related revenue generation/cost mitigation Assist with revenue generation initiatives across the organization by providing implementation support Assist with implementation of process improvements that improve customer service and improve efficiency Support all internal and external billing and collection reporting requirements Supervise Business Office operations (including petty cash) Special adhoc requests, assignments and analysis as needed Qualifications/Skills Post secondary degree in business/accounting at a university or college Minimum 5 years billing and collection supervisory experience in a high volume, medium to large sized organization A self-starter with the ability to handle multiple job responsibilities, set priorities, problem solve and work with all levels of staff Exceptional verbal communication skills including ability to sensitively deal with billing related matters/disputes directly with patients in emotionally charged situations Experience with a complex billing system Proven ability to manage assignments independently Committed to continuous improvement Display initiative and sound professional judgment and integrity Flexibility to work off-hours in time sensitive situations Hospital and/or healthcare experience preferred HRCM billing system experience preferred

What you’ll do

Supervise clinical and corporate billing, accounts receivable, collections, and business office operations, including a team of nine unionized staff. Monitor collection performance, resolve complex billing disputes, support financial reconciliations and reporting, and contribute to revenue initiatives and process improvements.

Requirements

Requires a post-secondary degree in business or accounting and at least five years of billing and collections supervisory experience in a high-volume, medium-to-large organization. Candidates should have experience with complex billing systems, strong communication and problem-solving skills, independent judgment, and the ability to manage competing priorities; hospital or healthcare and HRCM billing experience are preferred.

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Critical Thinking · Preferred
• Billing dispute resolution · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Billing And Collections Supervision
• Accounts Receivable Management
• Staff Supervision
• Work Allocation
• Aging Reviews
• Collection Metrics Monitoring
• Bad Debt Provisioning
• Billing Dispute Resolution
• General Ledger Reconciliation
• Revenue Generation
• Process Improvement
• Customer Service
• Business Office Operations
• Critical Thinking
• Prioritization And Organization
• Communication

Job areas

• Finance & Accounting
• Management & Leadership
• Healthcare
• Customer Service & Support

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