Volunteer Coordinator - Volunteer Services - Regular Full-Time 2026-18079 (2026-18079)

This role will appeal to a dynamic individual who wants to be part of a dedicated, multi-site team, and is passionate about engaging people to help support a positive hospital experience for patients, visitors and families, and support staff. The position oversees a portfolio of diverse volunteers who provide support in a variety of roles aligned to hospital priorities, within several of Sunnybrook’s Programs Summary Of Duties Demonstrate effective and consistent leadership to deliver quality volunteer programs for respective hospital site portfolio. This includes professionally executing all facets of volunteer program management including recruitment, interviewing & screening, selection, orientation & training, risk management, performance management & supervision, evaluation, recognition & retention, project management. Collaboration with colleagues to ensure volunteer management best practices, continuous improvement, and appropriate engagement and supervision of volunteers. Strategically and effectively manage competing priorities and resources across multiple sites to fulfill departmental and hospital wide objectives. Develop, evaluate and utilize fair, consistent and comprehensive, recruitment, interview, screening and selection processes and practices, that are aligned with Sunnybrook’s Human Resource policies and practices, including EDI. Provide ongoing education, orientation, and training that will ensure volunteers meet the needs of the hospital, fulfill expectations of their roles, with a focus on safety and quality. Community engagement, promote positive public image and reputation, and build positive relationships with a variety of internal and external groups - volunteers, staff, patients, community partners, etc. to effectively meet department and hospital short and long term objectives. Provide education, expertise and advise department leads (staff supervisors) on topics pertaining to all aspects of successful volunteer engagement Supervise and provide ongoing monitoring and oversight to portfolio of 150-200 volunteers in a variety of roles/programs. Effectively utilize Better Impact software to maintain accurate volunteer files, profiles, schedules, communication, documentation, trainings, certifications etc. Event planning and other department projects. Qualifications/Skills Bachelor degree required; Certificate in Volunteer Management or Human Resources an asset. Significant recent experience in volunteer management or a human resources role required; experience in a healthcare environment an asset. Excellent interpersonal and leadership skills. Excellent oral and written communication and presentation skills. Able to work collaboratively as part of a team, as well as independently. Proven leadership ability, critical thinking, conflict resolution, and problem-solving skills. Excellent organizational, and time management skills, and the ability to handle competing and changing priorities. Diplomacy, tact, and ability to maintain pleasant and professional manner. Promote a culture of accountability, and respect with a focus on equity, diversity,and inclusion. Proficiency in Microsoft 265, MS Teams, and experience with volunteer management database software. Certification in Volunteer Management (e.g. CVA) is an asset.

The Volunteer Coordinator oversees a diverse portfolio of volunteers, ensuring effective management and support aligned with hospital priorities. This includes recruitment, training, performance management, and community engagement to enhance the hospital experience for patients and staff.

A bachelor's degree is required, along with significant experience in volunteer management or human resources, preferably in a healthcare setting. Strong interpersonal, leadership, and organizational skills are essential, along with proficiency in relevant software.

• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Volunteer Management
• Human Resources
• Leadership
• Communication
• Collaboration
• Organizational Skills
• Time Management
• Problem-Solving
• Conflict Resolution
• Community Engagement
• Training
• Project Management
• Risk Management
• Performance Management
• Microsoft 365
• Volunteer Database Software

• Healthcare
• Management & Leadership
• Human Resources
• Social Services

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Aug 16, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level