Activities & Volunteer Coord.

Job summary

You will lead resident engagement, volunteer services, and concierge operations to ensure high-quality care and meaningful experiences for seniors. Additionally, you will supervise team members, manage programming budgets, and maintain compliance with safety and regulatory standards.

Job details

About Sunrise Senior Living Sunrise Senior Living provides resident-centered care while supporting team member growth across Canada. Activities & Volunteer Coordinator – Lead Resident Engagement & Create Meaningful Connections At Sunrise Senior Living, we champion quality of life for seniors. As Activities & Volunteer Coordinator, you'll lead resident engagement, volunteer services, concierge operations, and customer experience programs—creating connection, purpose, and well-being that drive resident and family satisfaction. What You'll Do: Plan, implement, and evaluate resident-centered engagement programs and events Oversee activities, entertainment, and wellness programming across all neighborhoods, including memory care Supervise team members, volunteers, and concierge staff Recruit, onboard, train, and retain volunteers; build community partnerships Track participation, satisfaction, and engagement metrics to improve programming Manage engagement documentation, calendars, reporting, and technology platforms Lead concierge operations, delivering exceptional experiences for residents, families, and visitors Support budgeting, staffing, scheduling, and operational planning Partner with Sales and Resident Care on move-ins and ongoing engagement Ensure compliance with safety, regulatory, and Sunrise quality standards What You'll Bring: 2+ years leadership/supervisory experience in senior living, hospitality, recreation, or volunteer management Proven ability to lead teams and manage multiple priorities Strong organizational, communication, and event-planning skills Experience with volunteer/engagement technology and reporting preferred Sound judgment in a fast-paced environment Passion for creating meaningful resident experiences Valid driver's license, if required Activities & Volunteer Coordinator | Resident Engagement | Volunteer Services | Concierge Operations | Senior Living | Memory Care | Event Planning Pay Range: 27.56 - 34.45 Employment Information This position is subject to applicable provincial employment standards. Equal Opportunity Employer Sunrise Senior Living is committed to providing equal employment opportunities across Canada.

What you’ll do

You will lead resident engagement, volunteer services, and concierge operations to ensure high-quality care and meaningful experiences for seniors. Additionally, you will supervise team members, manage programming budgets, and maintain compliance with safety and regulatory standards.

Requirements

Candidates must have at least 2 years of leadership or supervisory experience in senior living, hospitality, or recreation. Strong organizational, communication, and event-planning skills are essential for success in this role.

Listed skills

• Team Leadership · Preferred
• Budgeting · Preferred
• Reporting · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Resident engagement
• Volunteer management
• Concierge operations
• Team leadership
• Event planning
• Wellness programming
• Community partnerships
• Budgeting
• Staff scheduling
• Customer experience
• Memory care
• Reporting
• Communication skills
• Organizational skills
• Supervision
• Talent Recruitment
• Valid Driver's License
• Volunteer Management
• Customer Service
• Event Planning
• Sales
• Leadership
• Employee Onboarding
• Operational Planning
• Operations
• Organizational Communications
• Senior Living
• Scheduling

Job areas

• Healthcare
• Management & Leadership
• Hospitality
• Social Services
• Administrative
• Activities Volunteer
• Volunteer
• Unclassified Unit Group
• Unclassified Detailed Occupation
• na

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