Sales Desk Attendant - Winter 2026/27

Job summary

Sales Desk Attendants are responsible for selling and booking ski lessons, daycare, and other resort products while providing high-level customer service. They also perform general office duties, manage cash floats, and maintain a safe, orderly environment for guests and staff.

Job details

Why join us? We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information... What can you expect? Sales Desk Attendants are in a visible role, committed to always providing a high level of customer service to guests of the Ski and Snowboard School. Attendants sell and book lessons, Daycare, and other products, and have a wealth of knowledge about our Resort facilities. Sales Desk Attendants report to the Sales Desk Supervisory team, and liaise frequently with customers, the Ski School department, and many administrative and outdoor departments throughout the Resort. This job might be right for you if you think you would really enjoy: The sales and reservations of ski and snowboard lessons, snowshoe tours, Daycare bookings, at various points of sale (including the Village, Base Area, Daycare, E-Commerce/online store platform, and via Third Party operators). Responding promptly and professionally to phone, email, and in-person enquiries, consistently offering accurate product and Resort information (including the fine details) and maintaining the highest levels of customer service. General Office and Clerical Duties, including managing an accurate cash float and daily cash out, data entry of information for reporting within the department. Demonstrated knowledge of the systems used for booking and selling. Maintaining a safe and orderly environment in and around the Sales Desk for clients and staff, along with timely and accurate incident reporting to appropriate personnel. And you have: Strong customer service and leadership skills. Previous sales experience is an asset. Computer skills (e.g., Microsoft Office suite of products such as Excel, Outlook, Sharepoint, Teams, reservations and booking systems, guest/CRM databases) required. Excellent and proven customer service and communications skills, phone etiquette, effectively communicate in English both written and verbally. Skier or snowboarder an asset, but not required. Efficient cash handling/cash out skills. Must be positive, mature, and professional, with strong attention to detail. Prepared to work flexible schedules (e.g., weekends, holidays, extended hours, shorter shifts) Must maintain professional conduct when in uniform, in person, and online. Additional Considerations: Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty. This role handles cash and sensitive, personal information. A high level of confidentiality and discretion is required, along with attention to best privacy practices. Some uniform pieces are provided. Candidates must provide suitable footwear for working in a remote, alpine environment. This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code. The Perks: FREE - Your staff pass is your ticket to ride Sunshine! Ski & Ride – Free days & discounts at ski resorts across Canada Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more Career – Recognition programs & career development opportunities Wellness – Discounted fitness passes, yoga, onsite support & professional support Onsite discounts – Food & beverage, retail, & hotel stays Exclusive deals – Brand-named gear & local businesses And much, much more! Can’t wait to get started? Great, because we can’t wait to hear from you! Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.

What you’ll do

Sales Desk Attendants are responsible for selling and booking ski lessons, daycare, and other resort products while providing high-level customer service. They also perform general office duties, manage cash floats, and maintain a safe, orderly environment for guests and staff.

Requirements

Candidates must possess strong customer service, communication, and computer skills, including proficiency in Microsoft Office and booking systems. Previous sales experience and the ability to work flexible schedules in a remote, alpine environment are highly valued.

Benefits

• Staff pass for skiing and riding
• Discounts at ski resorts across Canada
• Staff events
• Career development opportunities
• Wellness programs
• Discounted fitness passes
• Onsite support
• Food and beverage discounts
• Retail discounts
• Hotel stay discounts
• Exclusive deals on gear

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Cash handling · Preferred
• Data entry · Preferred
• Microsoft Office · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• SharePoint · Preferred
• Teams · Preferred
• Communication · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Cash handling
• Data entry
• Microsoft Office
• Excel
• Outlook
• Sharepoint
• Teams
• Reservations systems
• CRM databases
• Communication
• Phone etiquette
• Incident reporting
• Attention to detail
• Cash Handling
• Microsoft Excel
• Customer Relationship Management
• Clerical Works
• Customer Service
• Computer Literacy
• Confidentiality
• Data Entry
• Selling Techniques
• Leadership
• Incident Reporting
• Microsoft Outlook
• Telephone Skills
• Microsoft SharePoint
• Reservations
• Detail Oriented
• Online Store Management

Job areas

• Hospitality
• Customer Service & Support
• Sales
• Administrative
• Sports & Recreation
• Desk Attendant
• Reservation / Ticket Agent
• Travel Consultants and Clerks
• Reservation and Transportation Ticket Agents and Travel Clerks

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