Ticket Window Agent - Winter 2026/27

Job summary

The Ticket Window Agent is responsible for assisting guests with ticket and pass sales while delivering an exceptional experience in a high-volume environment. They also perform administrative duties, manage cash outs, and ensure compliance with company policies and waiver documentation.

Job details

Why join us? We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information... Description: Ticket Windows Agents are in a highly visible role, delivering an exceptional experience to guests and team members when responding to all inquiries at Sunshine Village. Agents possess a fun, friendly and professional attitude, building relationship and making everyone feel welcome. They support effective day-to-day operations in both Guest Services and Ticket Windows. Ticket Windows Agents report to the Guest Services Supervisor and Assistant Supervisor, working frequently with Accounting, Security, and all departments located at the base area of the Resort. Essential Functions: Assisting guests with ticket and pass sales via a thorough and complete understanding of products and offerings. Working in a fast-paced, high-volume, ever-changing environment and approaching challenging situations in a friendly and professional manner, working to resolve issues with guest experience and company policy in mind. Accurately completing daily cash outs, being accountable for any variances. Administering release of liability/waiver documentation in accordance with company policies and procedures. Completing a variety of administrative tasks, including filing, organizing lost and found, and general office cleaning. Experience/Requirements: Previous guest service and cash handling experience is preferred. Positive attitude, team player. Able to work in a confidential capacity. Experience with Microsoft Office suite of products (word, excel, outlook, etc.), is required, and working knowledge of additional computer systems is preferred. Strong verbal and written communication skills and excellent telephone manner. Must be willing and available to work a flexible schedule (weekends, holidays, and overtime over opening, Christmas and peak season periods). Additional Considerations: Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty. This role must maintain a high standard of professional conduct at all times. This role handles cash, and sensitive, confidential information. Ticket window agents work 25 hours in a week and more during peak periods. This is primarily an indoor role, but outdoor travel occurs, and both preparedness and the ability to move around in a remote, alpine environment is required. Some indoor uniform pieces are provided. This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code. The Perks: FREE - Your staff pass is your ticket to ride Sunshine! Ski & Ride – Free days & discounts at ski resorts across Canada Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more Career – Recognition programs & career development opportunities Wellness – Discounted fitness passes, yoga, onsite support & professional support Onsite discounts – Food & beverage, retail, & hotel stays Exclusive deals – Brand-named gear & local businesses And much, much more! Can’t wait to get started? Great, because we can’t wait to hear from you! Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.

What you’ll do

The Ticket Window Agent is responsible for assisting guests with ticket and pass sales while delivering an exceptional experience in a high-volume environment. They also perform administrative duties, manage cash outs, and ensure compliance with company policies and waiver documentation.

Requirements

Candidates should have previous guest service and cash handling experience along with proficiency in the Microsoft Office suite. Strong verbal and written communication skills are required, as well as the ability to work a flexible schedule including weekends and holidays.

Benefits

• Staff pass • Ski and ride discounts • Staff events • Career development opportunities • Discounted fitness passes • Yoga • Professional support • Food and beverage discounts • Retail discounts • Hotel stay discounts • Gear discounts

Listed skills

• Problem solving · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest service
• Cash handling
• Microsoft Office
• Communication
• Telephone manner
• Problem solving
• Administrative tasks
• Data entry
• Customer relations
• Cash Handling
• Professionalism
• Positivity
• Administrative Functions
• Microsoft Excel
• Accounting
• Customer Service
• Sales
• Microsoft Outlook
• Operations
• Filing

Job areas

• Hospitality
• Customer Service & Support
• Retail
• Administrative
• Sports & Recreation
• Custom Window Consultant
• Reservation / Ticket Agent
• Travel Consultants and Clerks
• Reservation and Transportation Ticket Agents and Travel Clerks