Shift Manager

Job summary

Lead venue shifts while working as a server or bartender, ensuring smooth service and coordinating front-of-house and back-of-house teams. Coach team members, resolve guest and staff issues, maintain health and cleanliness standards, train new hires, and handle orders and end-of-day cash-out tasks.

Job details

Our purpose is to Bring Happyness & Do Cool Sh!t. Do you love the hospitality industry and want to grow within it? We're looking for the person who reads that and wants to run the day, the shift and the team like their name is on the door at 505 Clark Drive. Shift Leaders work the shift as a server or bartender while leading it: smooth service, the FOH and BOH team on shift, training and development of future team members and the guest complaints and staff challenges that come up along the way. Reports to the GM / AGM at the venue. The person accountable for hospitality during their shift — the same job description at every Superflux venue, and the first leadership seat on the floor. Shift Leaders work the shift as a server or bartender while leading it: smooth service, the FOH and BOH team on shift, and the guest complaints and staff challenges that come up along the way. Reports to the GM / AGM at the venue. What You'll Do Execute every part of the FOH Team Member role to the highest standard while leading the shift Support the AGM/GM; communicate the Daily Shift Plan and lead and coach through pre-shift meetings Coach and correct service standards (for example, bill times), and deal with timeliness and attendance issues on the shift they happen Troubleshoot guest complaints and staff challenges and resolve them on the spot; keep health & safety and cleanliness to standard Train and sign off new Team Members as required; communicate with Team Members about on-call shifts Receive orders, run the end-of-day cash out and daily entries, and take part in off-site events Requirments Serving It Right certification Minimum availability of four days per week, including evenings, weekends and holidays; able to open and close the venue. Comfortable leading a shift — giving direction, coaching and correcting in the moment. Has a valid Canadian work permit Why Work Here We've been brewing since 2015 and in this building since 2020. Our second room, {Cabana}, opened in Victoria in 2021. About 50 people work across the two. We hire, review and part ways on four values: Committed, Collaborative, Humble and Proud. We are an award winning brewery that continues to grow & develop You love craft beer and are looking to take the next step in your career The seat grows with us. As we add venues, more opportunities will arise

What you’ll do

Lead venue shifts while working as a server or bartender, ensuring smooth service and coordinating front-of-house and back-of-house teams. Coach team members, resolve guest and staff issues, maintain health and cleanliness standards, train new hires, and handle orders and end-of-day cash-out tasks.

Requirements

Candidates must hold Serving It Right certification, have a valid Canadian work permit, and be available at least four days per week, including evenings, weekends, and holidays. They must be able to open and close the venue and be comfortable directing, coaching, and correcting team members during a shift.

Listed skills

• Customer service · Preferred
• Team Leadership · Preferred
• Coaching · Preferred
• Conflict Resolution · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Shift Leadership
• Hospitality
• Customer Service
• Team Leadership
• Coaching
• Training and Development
• Conflict Resolution
• Guest Complaint Resolution
• Service Standards
• Health and Safety
• Cash Handling
• Point-of-Sale Entries
• Communication
• Time Management
• Food and Beverage Service

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support