Complex Disability Support Worker / Team Lead

Job summary

The role involves providing intensive behavioural support to individuals with complex needs while training and mentoring front-line staff. You will also manage documentation, provide crisis intervention, and contribute to the overall quality of service delivery.

Job details

Are you an experienced, driven, and compassionate professional with a passion for supporting individuals with complex needs? Do you thrive in a dynamic environment where your leadership and clinical skills directly shape the quality of care provided to the people you serve? If so, Supported Lifestyles is seeking a dedicated Lead Support Worker to join its caring and diverse team. About the Company Supported Lifestyles Ltd. is a not-for-profit agency that provides services to individuals with developmental disabilities and mental health challenges. Its mission is to provide highly specialized, quality supports to individuals with complex disabilities. Additionally, it prides itself on employing individuals who demonstrate and embody a culture of care in every interaction and communication — whether this is with the individuals they support or their work colleagues. What's in it for You In addition to working with a dynamic and supportive team in a meaningful role, you will receive the following perks: * Paid time off. * Competitive wage and benefits package. * Onsite parking, social events including employee appreciation, and employee recognition. * Work-life balance. * Growth and career advancement opportunities. * Wellness workshop and Mental Health Resources. * Close to public transit. Responsibilities The responsibilities of this position may include, but are not limited to the following: * Utilize highly developed behavioural intervention skills to provide intensive support for the development and implementation of individualized intervention plans that facilitate the optimal functioning of individuals with complex needs. * Train, assist, and mentor front-line staff to optimize their behavioural intervention skills and ensure consistency in support delivery. * Provide support to individuals and their teams through advocacy, skill training, and community education. * Report to the Complex Needs Coordinator and contribute to the overall direction and quality of the service area. * Deliver direct, front-line support to high-risk individuals with complex behavioural needs as part of your combined role. * Document and maintain accurate client records, case notes, and reports in accordance with organizational standards. * Provide de-escalation support and crisis management as needed. Qualifications/Requirements * A diploma in a human services field (e.g., Social Work, Psychology, Disability Studies, etc.) or a degree in any discipline from a recognized post-secondary institution is required. * Minimum two years of experience working with individuals with developmental disabilities and/or mental health challenges (e.g., dual diagnosis, complex needs, high-risk youth). * Minimum two years of supervisory experience. * Excellent verbal, written, and interpersonal communication skills. * Ability to work effectively both independently and within a multidisciplinary team environment. * Own vehicle with a valid Class 5 Driver's License is required. * Current First Aid/CPR certification is an asset. Compensation This is a combined frontline and leadership role, and compensation reflects both functions: * Team Lead hours: $29.64 per hour to start. * Direct Support hours: $24.07 – $25.03 per hour to start. We also offer a competitive benefits package and growth opportunities. Schedule This is a full-time position with a split schedule across both functions: * Direct Support (Frontline): Monday – Wednesday, 08:00 – 16:00 * Team Lead: Saturday – Sunday, 08:00 – 16:00 Please note that this is a temporary position until November 2027. We thank all candidates for their interest, but please note that only qualified candidates will be contacted for next steps.

What you’ll do

The role involves providing intensive behavioural support to individuals with complex needs while training and mentoring front-line staff. You will also manage documentation, provide crisis intervention, and contribute to the overall quality of service delivery.

Requirements

Candidates must possess a diploma or degree in a human services field and have at least two years of experience in both disability support and supervision. A valid Class 5 Driver's License and access to a personal vehicle are mandatory requirements.

Benefits

• Paid time off • Competitive wage • Benefits package • Onsite parking • Social events • Employee appreciation • Employee recognition • Work-life balance • Growth and career advancement opportunities • Wellness workshop • Mental Health Resources

Listed skills

• First Aid · Preferred
• CPR · Preferred
• Leadership · Preferred
• case management · Preferred
• Documentation · Preferred
• Team Collaboration · Preferred
• crisis management · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Behavioural intervention
• Leadership
• Clinical skills
• Case management
• Crisis management
• De-escalation
• Staff training
• Mentoring
• Advocacy
• Documentation
• Interpersonal communication
• Team collaboration
• First Aid
• CPR
• Intervention Plans
• De-escalation Techniques
• Supervision
• Time Off Management
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Valid Driver's License
• Compassion
• Mental Health
• Medical Records
• Social Work
• Communication
• Community Education
• Crisis Management
• Developmental Disabilities
• Disabilities
• Dual Diagnosis
• Psychology
• Human Services
• Interpersonal Communications
• Team Leadership

Job areas

• Social Services
• Healthcare
• Management & Leadership
• Disability Support Worker
• Caregiver / Personal Care Aide
• Companions and Valets
• Personal Care Aides
• Home Health and Personal Care Aides