Settlement Worker in Schools (SWIS) - English & Additional Languages

Position requiring fluency (ability to read, write, and speak) in one of the following languages: Fluency in English and Spanish – Casual hours Fluency in English, Hindi, and Punjabi – Casual hours Fluency in English and Somali – Casual hours THE ROLE Settlement Workers in Schools (SWIS) assist immigrants, refugees, and other eligible clients with immediate needs for settling in Canada and with ongoing integration into Canadian society. The primary focus of settlement workers in schools is to facilitate integration and settlement of newcomer families. SWIS specialize in supporting students with their transition to the education system, provide orientation, needs assessment, routine follow up, cross-cultural connection activities, and referrals. This position will focus on supporting immigrant students facing settlement/resettlement challenges and provide support with mental health and well-being, language proficiency, cultural adjustment, isolation, discrimination, finances, high school completion, and pathways to post-secondary The Settlement Workers reports to the Manager , Surrey Schools Welcome Centre. Shift times may vary, and position may include split shifts and evening work. This position follows the district school schedule regarding spring, winter, and summer breaks. Typical Responsibilities Conducts settlement needs assessment, action planning, and provides referrals. Provides settlement consultation (education system, transition to life in Canada, health and well-being, housing, community resources etc.) Provides specialized programming to children and youth Provides referrals to services, accompaniment, and short-term emotional counselling Works collaboratively with the settlement and school teams to support transition to school for children and youth with complex needs and multiple barriers Provides interpretation and translation, related to settlement issues, education and family needs. Provides support with school registration and enrollment. Aids parents in increasing their awareness of the BC education system and facilitates their involvement in school life. Advocate on client’s behalf, when appropriate Develops and distributes linguistically and culturally appropriate information/material Provides orientation to school staff about settlement/newcomer issues and emerging needs Assists schools with establishing and maintaining contact with “hard to reach” families Organizes and/or facilitates settlement-related events and workshops in the schools Conducts outreach activities Provides service linking support to other organization Maintains up-to-date files and records regarding services provided to students and families Ensures the confidentiality of client information Performs related duties as assigned Job Requirements KNOWLEDGE, ABILITIES AND SKILLS Oral and written fluency in both English and another designated language Understanding of child development and youth issues Ability to engage youth in activities and work with youth facing transition challenges and barriers to settlement Knowledge of immigration policies and settlement issues Knowledge of the culture(s) being served and an understanding of migration/settlement/adjustment challenges and ability to provide cultural brokerage Ability to establish and maintain effective working relationships with individuals from diverse cultures and communities Ability to adapt to changing situations and to develop and maintain rapport with students, parents, staff, and community members Lived experience and understanding of the process of migration and acculturation Knowledge and skills in negotiation, advocacy, conflict resolution and problem solving Ability to respond with sensitivity to emerging situations and to use sound judgement when dealing with cross-cultural issues and matters of a confidential nature Ability to assist educators with interpreting student needs and supporting cross-cultural awareness and bridging Ability to work as part of a team as well as independently. Ability to use computer equipment and software applications applicable to the position Experience liaising with other service organizations and working with service partners Training And Experience Grade 12 plus two years of post-secondary education in social sciences, social work or counseling or equivalent from a post-secondary institution recognized by the District A minimum two years of experience working with diverse populations, and especially with newcomers to Canada. Experience working with refugees is an asset Excellent knowledge of Outlook, Microsoft Office Suite, Multimedia (i.e., Teams, zoom etc.) and the ability to learn and adapt to new technologies required for excellent service delivery, as needed Strong facilitation and communication skills, including the ability to deliver workshops to large groups and engage clients in services Sensitivity to diverse cultural values and individual experiences Ability to work a flexible schedule to support service delivery needs during the evenings and weekend hours as needed LICENCES, CERTIFICATES AND REGISTRATIONS Valid B.C. Driver's License is required as position may include work at multiple sites. TESOL Certification and teaching (formal or informal languages classes will be considered an asset) This is a unionized position that offers an hourly wage rate of $34.03 per hour plus a liberal benefit package including pension, health, vacation, and sick benefits. Please be sure that you have received a confirmation from Make a Future that you have applied to a specific posting. Without this confirmation your application will not have been submitted. Note: Only those applicants selected for interviews will be contacted. To all others, thank you for your interest.

The role involves assisting immigrant and refugee families with integration into the Canadian education system and society. Key duties include conducting needs assessments, providing specialized programming for youth, and facilitating communication between schools and newcomer families.

Candidates must have a Grade 12 diploma plus two years of post-secondary education in social sciences or counseling and at least two years of experience with diverse populations. Fluency in English and one of the designated languages (Spanish, Hindi, Punjabi, or Somali) and a valid B.C. Driver's License are required.

• Pension • Health • Vacation • Sick benefits

Identified from the job description. Confirm important requirements above.

• Fluency in English and Spanish/Hindi/Punjabi/Somali
• Settlement Needs Assessment
• Case Management
• Cross-cultural Communication
• Advocacy
• Crisis Intervention
• Interpretation and Translation
• Workshop Facilitation
• Conflict Resolution
• Microsoft Office Suite
• Youth Engagement
• Cultural Brokerage
• Referral Services
• Emotional Counselling
• Interpersonal Skills
• Administrative Record Keeping

• Social Services
• Education
• Administrative
• Government & Public Sector

Minimum education

High school

Minimum experience

2+ years

Apply by

Sep 4, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level