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Swapcard

Verified Job Source

Revenue-first intelligent event management platform

Paris, Île-de-France

Software Development
51–200 people

About

Swapcard is the revenue-first intelligent event management platform for associations, trade show organizations, media companies, and communities. It uses AI to streamline operations, maximize attendee engagement, boost exhibitor ROI, and increase event revenue.

Open positions

Head of Customer Account Management

Remote · Canada, London, England, United Kingdom

You will lead the Customer Account Manager teams across North America and EMEA to drive a 20% growth target through an account-based strategy. This involves coaching team members, managing renewals, and aligning cross-functional efforts with marketing and product teams.

Head of Customer Account Management

Remote · Canada

Lead the distributed Customer Account Management organization, own the installed-base growth target, and build a repeatable account-based motion covering qualification, forecasting, renewals, expansion, and churn prevention. Coach CAMs on live customer calls, manage KPIs and enablement, align cross-functional teams, maintain trustworthy account data, and provide evidence-based customer insights to Product.