District Manager - Western Canada

Job summary

Oversee store operations and performance across Western Canada, driving sales, profitability, customer experience, and consistent operational and visual merchandising standards. Develop and deliver training, coach store teams, build talent pipelines, and partner with HR to support engagement and retention.

Job details

The Company Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch. Job Description As a District Manager – Trainer West, you will oversee the performance of Swatch retail stores across Western Canada, including Manitoba, Saskatchewan, Alberta, and British Columbia. You will play a key role in driving sales, ensuring operational excellence, and developing high-performing teams through impactful training and leadership. Reporting to the Head of Retail Operations, you will be responsible for achieving financial targets, enhancing customer experience, and delivering training programs that elevate team capabilities. You will embody Swatch’s Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, and Building Effective Teams and Relationships. Starting base pay of $70,000.00 plus performance-based annual bonus. Benefits: Health benefits, including dental and vision coverage RRSP contributions with company match Company discount Life insurance Paid vacations and sick days Responsibilities include: District Management Lead daily operations across multiple retail locations to meet sales and productivity goals Analyze performance metrics and implement strategies to drive growth Ensure visual merchandising and operational standards are consistently met Conduct regular store visits to coach, review performance, and support store managers Support store openings, relocations, and closures Monitor labor and operational expenses to optimize profitability Provide market insights on competitors, consumer behavior, and trends Training & Development Design and deliver engaging training programs on sales, product knowledge, and customer service Onboard and mentor new hires to build high-performing teams Identify skill gaps and create tailored training solutions Evaluate training effectiveness and continuously improve programs Leadership & Talent Development Build a strong talent pipeline by identifying and developing high-potential employees Foster a collaborative and positive work environment Partner with HR to support employee engagement and retention initiatives Promote a culture of accountability, performance, and continuous improvement Working Conditions: This role requires moderate physical effort, including significant walking and standing during store visits. Occasional lifting (up to 35 lbs) of boxes and fixtures may be required. Administrative duties are performed in-office 1 to 1.5 days per week, with the remainder of time spent in the field. Employment Status: Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates. Profile Availability to travel frequently across Western Canada Strong communication and relationship-building skills Self-starter who thrives independently and in team settings Effective leadership and coaching abilities Results-driven with high energy and enthusiasm Professional Requirements Minimum 3 years of multi-store retail leadership experience Proven experience in training and talent development Strong analytical and decision-making skills Intermediate computer skills (MS Office, POS systems) Deep understanding of the local retail landscape Job Location: 1145 Robson Street, V6E 1B5 Vancouver BC VE B, Canada (British Columbia) Company Address: The Swatch Group (Canada) Ltd. 555, Richmond Street West Suite 1105 CA-Toronto M5V 3B1, Ontario Canada

What you’ll do

Oversee store operations and performance across Western Canada, driving sales, profitability, customer experience, and consistent operational and visual merchandising standards. Develop and deliver training, coach store teams, build talent pipelines, and partner with HR to support engagement and retention.

Requirements

Requires at least 3 years of multi-store retail leadership experience, with proven training and talent development experience. Candidates should have strong analytical, decision-making, communication, leadership, and coaching abilities, intermediate computer skills, knowledge of the local retail landscape, and availability for frequent travel across Western Canada.

Benefits

• Health Benefits • Dental Coverage • Vision Coverage • RRSP Contributions With Company Match • Company Discount • Life Insurance • Paid Vacation • Paid Sick Days • Performance-Based Annual Bonus

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Operational Excellence · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Multi-Store Retail Leadership
• Sales Performance Management
• Training Program Development
• Employee Coaching
• Talent Development
• Customer Service
• Visual Merchandising
• Operational Excellence
• Performance Analysis
• Financial Target Management
• Problem-Solving
• Decision-Making
• Communication
• Relationship Building
• Team Leadership
• Microsoft Office

Job areas

• Retail
• Management & Leadership
• Sales
• Education
• Customer Service & Support