Full-Time Sales Lead / Key Holder (Rideau Centre)

Ottawa, ON
On-site
Posted Oct 15, 2026
1 position

$20 / hour

Opens LinkedIn

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 35 hours per week
Seniority: Not Applicable
Application method: Direct apply is available

Job summary

Lead by example in customer service and sales, coach associates to meet sales targets, and build team product knowledge. Support daily store operations, inventory control, visual merchandising, accurate transactions, and compliance with company policies and safety standards.

Job details

As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity. Starting base pay of $20.20 per hour plus monthly performance bonus. Benefits: Health benefits, including dental and vision coverage. Life insurance RRSP contributions with company match Company Discount Responsibilities include: Customer Service & Sales Generation: Lead by example to deliver outstanding customer service, coaching the team to meet and exceed sales targets. Ensure comprehensive product knowledge across the team to enhance customer experience and decision-making. Operations: Support store management in daily operational tasks with a focus on accuracy and efficiency in all transactions. Maintain adherence to inventory control processes, minimizing loss and ensuring accuracy in stock handling and reporting. Visual Merchandising: Execute and maintain visual merchandising standards in alignment with company directives. Ensure the store presentation is consistently maintained to a high standard, reflecting the brand’s image. Compliance: Uphold workplace safety standards and act as a model for company policies and procedures. Ensure compliance with all operational guidelines and safety regulations. Employment Status Full-Time, Minimum 35 hours per week on average. Full -Time employees must maintain open availability to meet the needs of the business and may be required to work more than 35 hours a week, certain holidays and blackout dates. Working Conditions: Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS. Functie-eisen At least 2 years retail sales experience, preferably in fashion and/or accessories. Intermediate computer skills with working knowledge of MS Office. Experience working with POS systems. Bedrijfsomschrijving Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

What you’ll do

Requirements

At least two years of retail sales experience is required, preferably in fashion or accessories. Candidates should have intermediate computer skills, working knowledge of Microsoft Office, and experience using point-of-sale systems.