Business Development Manager

Job summary

The Business Development Manager is responsible for growing the Swish brand by prospecting, onboarding new customers, and executing strategic sales plans. They serve as the primary contact for decision-makers and manage the full sales process to achieve profitability and growth targets.

Job details

Join Swish as a Business Development Manager About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do. About the Role: The Business Development Manager is responsible for growing the Swish brand, by facilitating new business growth and onboarding new customers through the actions of prospecting and strategic sales planning. In this role, key areas of focus and responsibility involve the research of industry, market, and territory trends combined with continued development and execution of sales plan strategies. The Business Development Manager serves as the primary contact for the customer decision-makers and leads all functions of the sales process and experience for new and potential customers. Key Responsibilities: Understand and articulate Swish’s Value Proposition to customers, providing solutions to grow profitable sales. Establish, maintain, and develop relationships with potential customers who have been identified as target clients to meet corporate objectives of maximum profitability and sales growth. Research, analyze, and identify new potential customers, and develop targeted sales plans to increase customer base in a variety of industries and territories. Prospect and qualify new business leads for potential new customers and convert them into increased business opportunities. Onboard new customers and provide any support required. Establish customer and market priorities to execute a strategic course of action to accomplish sales goals. Keep updated on industry market conditions and trends. Maintain up-to-date customer sales activity in our Customer Relationship Management (CRM) tool to track and review the new sales growth pipeline. Achieve overall gross margin profits sales targets and maintain a healthy sales pipeline for new business. Support vendor programs as well as internal marketing initiatives. Provide written programs and demos as necessary for the specific needs of customers. Participate in continued education to continually update product knowledge and selling skills in order to provide professional service for the customer base. Responsible for in-depth product knowledge of all Swish lines of business, including Kitchen, Laundry & Food Processing, Equipment, and Chemical, in order to provide the customer with effective solutions. Provide pricing to customers and negotiate on behalf of the organization within the defined sales and pricing guidelines. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Work closely with Customer Development Managers to transfer established customers, and provide support to customer accounts. Responsible for collaborating with internal departments to facilitate customer need fulfillment. Fully leverage all resources and technical support available. Any other duties as assigned. What You Bring: Post-secondary education preferred or relevant experience Minimum of 3 years of prior sales experience in Business Development Manager role, proven success with B2B sales Self-motivated, possessing a high energy level and a desire to achieve goals beyond what is required. Business and financial acumen around sales forecasting, opportunity management and customer planning. Ability to clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization. Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions. Proven ability to grow sales and achieve gross margin sales targets. End use market experience with education, healthcare, facilities management, hospitality and government is an asset. Above average product knowledge. Demonstrated presentation and communication skills. Attention to detail. Strong negotiation and influencing skills. Strong computer skills required, and ability to work with emerging technologies and technical concepts. Valid Class G Driver’s License Job Details & What We Offer A people-first company Membership in the Swish family — we treat our employees with integrity and have since 1956 The role Location: Barrie, Ontario Salary Range: $65,000 to $80,000 annually + quarterly commission program Vacation: Starting at 3 weeks Benefits from Day 1 Company-paid Extended Health & Dental Care Company contributions to a Registered Retirement Savings Plan (RRSP) Employee & Family Assistance Program (EFAP) Extras that matter Rewards & Recognition program that celebrates great work and meaningful contributions Access to hundreds of employee discounts across home, wellness, travel, fashion, and more Unlimited training and development with an industry-leading brand to help you grow your career Role Information: Existing vacancy Equal Opportunity Swish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization. Accessibility & Accommodation Swish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and selection process. Applicants requiring accommodation may contact Human Resources at any stage. Pre-Employment Screening Swish is committed to maintaining a safe and secure work environment. As a condition of employment, candidates will be required to complete background screening, including criminal record checks where permitted by law and where relevant to the position, or where required by client sites. For roles involving the operation of a company motor vehicle, a valid driver’s license and a satisfactory driver’s abstract will also be required. AI Disclosure Swish uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions are made solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest integrity and prioritizes a fair, positive experience for every candidate.

What you’ll do

The Business Development Manager is responsible for growing the Swish brand by prospecting, onboarding new customers, and executing strategic sales plans. They serve as the primary contact for decision-makers and manage the full sales process to achieve profitability and growth targets.

Requirements

Candidates should have at least 3 years of B2B sales experience and strong business acumen regarding sales forecasting and opportunity management. A post-secondary education is preferred, along with excellent negotiation, communication, and computer skills.

Benefits

• Extended Health Care • Dental Care • Registered Retirement Savings Plan • Employee & Family Assistance Program • Rewards & Recognition Program • Employee Discounts • Training and Development

Listed skills

• Product Knowledge · Preferred
• Negotiation · Preferred
• Communication Skills · Preferred
• Technical Support · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Development
• B2B Sales
• Sales Planning
• Prospecting
• Customer Relationship Management
• Strategic Sales
• Financial Acumen
• Negotiation
• Presentation Skills
• Communication Skills
• Product Knowledge
• Market Analysis
• Sales Forecasting
• CRM Software
• Technical Support
• Relationship Management
• Total Cost Of Ownership
• Sales Pipelines
• Influencing Skills
• Customer Development
• Disinfecting
• Energetic
• Sales Prospecting
• Emerging Technologies
• Dental Care
• Valid Driver's License
• Planning
• Self-Motivation
• Research
• Artificial Intelligence
• Business To Business
• Business Acumen
• Management
• Business Support Systems
• Communication
• Computer Literacy
• Training And Development
• Discounts And Allowances
• Facility Management
• Sales
• Selling Techniques
• Gross Margin
• Internal Communications
• Sales Process
• Value Propositions
• Detail Oriented

Job areas

• Sales
• Management & Leadership
• Customer Service & Support
• Business Development Manager
• Business Development Manager (General)
• Sales and Marketing Managers
• Sales Managers