Administrative Support - Lounge Operations

Ottawa, ON
Hybrid
Posted Oct 29, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 3+ years
Apply by: Nov 16, 2026
Posting language: English
Working hours: 40 hours per week

Job summary

Provide administrative and coordination support for daily lounge operations, including maintaining records and reports, managing schedules and meetings, and responding to operational inquiries. Support recruitment, onboarding, managers, and the planning and launch of new lounges while coordinating with internal teams, external partners, airlines, and airport stakeholders.

Job details

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe. Job Summary The Operations Support Administrator provides administrative and coordination support to ensure the smooth and efficient execution of daily operations. Key responsibilities include maintaining operational records and reports, coordinating schedules and meetings, assisting managers with administrative tasks, and liaising with internal teams, airport authorities, and airline representatives. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities while ensuring operational efficiency and compliance with requirements. Key Responsibilities: Provide administrative support to the Operations team to ensure smooth and efficient daily operations. Respond to incoming calls, emails, and operational inquiries, directing requests to the appropriate departments or personnel. Prepare, update, and maintain operational documents, reports, presentations, schedules, and records. Coordinate meetings, prepare agendas, record minutes, and follow up on action items. Assist with planning, scheduling, and coordination of meetings, training sessions, and other activities. Support recruitment by coordinating interviews and communicating with candidates and hiring managers. Assist with onboarding activities, ensuring new hires complete the required documentation and pre-employment checks. Maintain accurate records, databases, and documentation related to activities and compliance requirements. Support managers with administrative tasks, reporting, and follow-up on operational priorities. Assist with the planning, coordination, and launch of new lounges, working closely with internal teams, external partners, and airport stakeholders to ensure operational readiness. Prioritize and manage multiple tasks independently, ensuring accuracy and timely completion. Perform other administrative and operational support duties as required. Qualifications: Post-secondary education in business administration or a related field. Minimum of 3 years experience in an administrative support role. Strong attention to detail and high accuracy in data entry and financial record management. Ability to manage high-volume requests and meet tight deadlines in a fast-paced environment. Excellent problem-solving skills. Effective communication and stakeholder management skills across operations and suppliers. High proficiency in Microsoft Excel and PowerPoint, as well as other administrative software and programs. Strong organisational skills and the ability to prioritise and manage multiple tasks simultaneously What we offer Competitive pay Annual bonus Group benefits (Insurance, RRSPs, etc.) Free parking Hybrid work option available At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at www.careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation! #P1

What you’ll do

Requirements

Requires post-secondary education in business administration or a related field and at least three years of administrative support experience. Candidates should have strong organizational, communication, problem-solving, and stakeholder management skills, high accuracy with data and financial records, and proficiency in Microsoft Excel, PowerPoint, and other administrative software.