Passenger Services Agent (Mandarin or Cantonese speaking, $18.30/h) YVR

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary Passenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. Your activities Inspect and verify passenger documentation Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations Manage passenger baggage processing including handling and fee calculation if applicable Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance Direct passengers through Customs, Immigration, and Quarantine, as required Make public address announcements as required Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software Produce all required, work-related documentation Other duties as assigned Your profile Excellent communication skills (written/verbal) in English, as well as Mandarin or Cantonese High School diploma or GED equivalent Have the flexibility to work unristricted hours on a part-time basis (minimum 20 hrs/week) Be flexible to work different shifts (days, evenings, nights, weekends, holidays) Minimum 1 year of relevant work experience in a fast-paced environment Attentive to detail and committed to continuous improvement Self motivated and able to work independently Ability to follow processes and procedures and apply flexible approach when required Must be able to type and learn airline specific computer reservation/ ticketing software Must be at least 18 years old Eligible to work in Canada with an open valid work permit. Driver's License Class 7N or higher Must be willing to work in inclement weather What We Offer Competitive pay Paid training Group benefits (Insurance, RRSPs, etc.) Free parking Uniform At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at www.careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

Provide comprehensive passenger services including ticketing, baggage processing, and gate check-in. Assist passengers with special needs and ensure compliance with airport security and carrier policies.

Requires a high school diploma, fluency in English and either Mandarin or Cantonese, and at least one year of experience in a fast-paced environment. Must be 18+, hold a Class 7N driver's license, and be eligible to work in Canada.

• Paid Training • Insurance • RrSPs • Free Parking • Uniform

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• English Proficiency
• Mandarin Proficiency
• Cantonese Proficiency
• Ticketing Software
• Passenger Handling
• Baggage Processing
• Customer Service
• Communication Skills
• Jet Way Operation
• Documentation Verification

• Transportation
• Customer Service & Support
• Logistics
• Hospitality

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

20 hours per week

Seniority

Not Applicable