U.S. Preclearance Passenger Agent - Aéroport intl. Jean-Lesage YQB

Original job posting

The U.S. Preclearance Passenger Agent verifies travel documents and ensures passengers are prepared for U.S. Customs and Border Protection processing. They also manage passenger queues and maintain an efficient flow through the pre-screening area while adhering to strict security procedures.

Job details

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Details The U.S. Preclearance Passenger Agent is responsible for assisting with the pre-screening and processing of passengers travelling to the United States, ensuring that required travel documents and passenger information are accurately verified before passengers proceed to U.S. Customs and Border Protection (CBP) processing. Their role is generally to support the passenger-processing/preclearance operation and ensure passengers are properly prepared before proceeding to the U.S. inspection area. Responsibilities include: Verify passengers' passports, boarding passes, travel documents, and other required information. Conduct preliminary checks to ensure passengers meet the requirements to proceed to U.S. preclearance. Process and direct passengers through designated pre-screening areas. Identify documentation discrepancies or irregularities and refer them to the appropriate supervisor. Maintain accurate passenger records and follow established procedures. Manage passenger queues and maintain an efficient flow through the preclearance process. Follow strict airport, airline, security, and CBP procedures. Escalate security, documentation, or passenger-related concerns when required. Deliver professional customer service in a busy, international airport environment. Qualifications and Competencies High School diploma or GED equivalent Excellent communication skills (written/verbal) in French and English, Available to work on split shift without restriction up to 32 hours/week Minimum 1 year of relevant work experience in a fast-paced environment, Attentive to detail and committed to continuous improvement, Self motivated and able to work independently, Must be at least 18 years old. Eligible to work in Canada with a valid, open work permit. Ability to follow processes and procedures and apply flexible approach when required, Must be able to type and learn airline specific computer reservation/ ticketing software. What we offer: Competitive pay Paid training Group benefits (Insurance, RRSP’s, etc.) Free parking Uniform At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at www.careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation! #P1

What you’ll do

The U.S. Preclearance Passenger Agent verifies travel documents and ensures passengers are prepared for U.S. Customs and Border Protection processing. They also manage passenger queues and maintain an efficient flow through the pre-screening area while adhering to strict security procedures.

Requirements

Candidates must have a high school diploma or GED equivalent and at least one year of relevant work experience in a fast-paced environment. Proficiency in both French and English is required, along with the ability to work split shifts.

Benefits

• Competitive pay
• Paid training
• Group benefits
• Insurance
• RRSP
• Free parking
• Uniform

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Document verification
• Communication
• Attention to detail
• Queue management
• Security procedures
• Computer reservation software
• Ticketing software
• Data entry
• Problem solving
• Cargo Handling
• IT Security Documentation
• Bilingual (French/English)
• Self-Motivation
• Customer Service
• Continuous Improvement Process
• Passenger Information

Job areas

• Customer Service & Support
• Transportation
• Security & Safety
• Logistics
• Passenger Service Agent
• Customs Broker
• Clearing and Forwarding Aents
• Customs Brokers
• Compliance Officers