Bilingual Customer Experience Specialist

Celebrating 54 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Customer Experience Specialist to join our headquarters located in Thornhill, ON. A career with us offers: A fun, fast paced culture Competitive wages and benefits On-going industry training programs and professional development opportunities A professional, collaborative and progressive work environment An empowering atmosphere where people are inspired to do great work The chance to work with some of the best in the business! Position Summary: Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team. Position Functions: Provide best in class customer service to external clients/support and assistance to internal departments. Assist in corresponding with members of the sales team via phone or email. Daily administration and coordination of customer service activities. Liaise with the sales team to coordinate in-field support. Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders. Assemble marketing/sales collateral and POS materials. Maintain a strong knowledge of Sym-Tech products. Meet or exceed monthly call center performance objectives including call quality and performance objectives. Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date. Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments. Additional duties, tasks and/or projects as required by Management. Minimum Qualifications & Competencies: 3+ years of customer service experience or relevant industry experience Fluently bilingual in French and English (written and spoken) A passion and desire to consistently and compassionately deliver a superior customer experience Energetic, friendly, outgoing, proactive personality and phone business acumen Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment Proven ability to adapt to changing situations Excellent written and oral communication skills Demonstrated experience with customer escalation, conflict resolution, and negotiation Strong willingness to problem solve and work well with minimal supervision Strong team building skills, to work well within a close team environment – self-sufficient and resourceful Proficient in the MS Office suite CRM experience an asset May be required to work overtime as per business needs Position Type: Replacement

Provide high-quality customer service to dealer clients and support the national sales team through administrative coordination and correspondence. Manage customer service activities, coordinate with marketing and distribution, and maintain accurate CRM documentation and financial processing.

Requires at least 3 years of customer service or relevant industry experience and full fluency in both French and English. Candidates must possess strong communication skills, proficiency in MS Office, and the ability to handle conflict resolution in a fast-paced environment.

• Competitive wages • Benefits • Ongoing industry training programs • Professional development opportunities

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Bilingual (French/English)
• Conflict Resolution
• Negotiation
• CRM
• MS Office Suite
• Communication Skills
• Problem Solving
• Administrative Coordination
• Phone Business Acumen
• Customer Escalation
• Time Management
• Teamwork

• Customer Service & Support
• Administrative
• Finance & Accounting
• Sales

Minimum experience

2+ years

Apply by

Aug 20, 2026

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Ontario, Canada

Seniority

Associate

Application method

Direct apply is available