Medical Office Assistant

Job summary

The role involves managing patient check-ins, scheduling appointments, and coordinating communication between patients and medical staff. Additionally, the assistant provides clinical administrative support and ensures efficient daily office operations.

Job details

Company Description Symphony of Health Connections prioritizes a holistic approach to healthcare, focusing on overall well-being by caring for the body, heart, and mind. Specializing in cardiovascular, pulmonary, and internal medicine, the organization emphasizes value-based care over traditional volume-based models. This patient-centered approach addresses the complete human condition as an interconnected whole, fostering comprehensive and responsible healthcare solutions. Role Description The Medical Office Assistant/Receptionist role is a full-time/ part-time on-site position located in Calgary, AB. The successful candidate will responsible for: Clinical Support: Coordinate with health professionals to facilitate patient encounters, manage community referrals, and provide comprehensive administrative support before, during, and after visits. Patient Coordination: Manage the check-in process, oversee appointment scheduling, and handle high-volume phone inquiries with professionalism. Communication & Liaison: Serve as the primary point of contact between patients, internal medical staff, and external referring offices to ensure seamless information flow. Office Operations: Maintain an organized, welcoming front-desk environment while performing essential clerical tasks to ensure efficient daily operations. al will handle day-to-day office tasks such as managing phone communication with proper etiquette, scheduling appointments, verifying insurance information, and assisting with administrative duties. The role serves as the first point of contact for patients and ensures the smooth operation of the medical office by providing excellent organizational and interpersonal support. Qualifications Educational Excellence: Completion of a Bachelors degree from an accredited institution. Clinical Expertise: Proven experience in a fast-paced medical environment with a deep understanding of medical terminology and complex clinical workflows. Technical Mastery: Advanced proficiency in Electronic Medical Records (EMR) systems and the ability to troubleshoot digital administrative tools to optimize office efficiency. Strategic Problem-Solving: A track record of taking initiative to resolve scheduling conflicts, patient concerns, and logistical hurdles independently. Elite Communication: Superior verbal and written communication skills, with the ability to navigate sensitive patient interactions and maintain high-level professional relationships with external stakeholders. Organizational Command: Exceptional attention to detail and the ability to manage competing priorities without compromising the quality of patient care or data integrity. Please note: Applicants must currently possess legal authorization to work in Canada. We are unable to provide visa sponsorship or relocation assistance for this role.

What you’ll do

The role involves managing patient check-ins, scheduling appointments, and coordinating communication between patients and medical staff. Additionally, the assistant provides clinical administrative support and ensures efficient daily office operations.

Requirements

Candidates must hold a bachelor's degree and have proven experience in a fast-paced medical environment with proficiency in EMR systems. Strong communication skills and the legal authorization to work in Canada are required.

Listed skills

• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Office Administration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clinical Support
• Patient Coordination
• Appointment Scheduling
• Electronic Medical Records (EMR)
• Medical Terminology
• Insurance Verification
• Professional Communication
• Office Administration
• Problem-Solving
• Patient Relations

Job areas

• Healthcare
• Administrative
• Customer Service & Support