Technical Project Manager, Financial Services

Introduction Job Title: Project Manager About SymphonyAI: SymphonyAI is a leading global enterprise AI SaaS company transforming industries through proven, predictive, and generative AI solutions. We partner with leading global organizations, consultancies, and global system integrators (GSIs) to accelerate innovation and go-to-market velocity at scale. Serving Fortune 500 companies across Retail/CPG, Financial Services, Manufacturing, Media, and IT/Enterprise Service Management, we deliver measurable business outcomes through cutting-edge technology and deep domain expertise. Join our global team of innovators and help shape the future of AI-powered enterprise solutions in a collaborative, high-growth environment where your work creates real-world impact. Overview: We are seeking a dynamic and innovative Project Manager with a strong focus on relationship management and a proven track record of delivering value in SaaS software environments. The ideal candidate will excel at building and maintaining relationships with clients to ensure their needs are met effectively and will drive innovative solutions to deliver projects successfully. Job Description Key Responsibilities: Client Relationship Management: Act as the primary point of contact for clients throughout the project lifecycle. Develop and nurture long-term relationships with clients, understanding their business needs and objectives. Ensure client satisfaction by addressing concerns and providing strategic solutions. Project Delivery and Value Creation: Oversee the planning, execution, and delivery of SaaS and On-premise software projects, ensuring they meet client expectations and business goals. Lead project teams to innovate and implement cutting-edge solutions that enhance the value delivered to clients. Identify opportunities for process improvements and revenue growth through effective project strategies. Innovation and Strategy: Foster an environment of creativity and innovation within the project team. Stay updated with the latest trends and advancements in SaaS technologies to drive project success. Develop project strategies that align with the overall business innovation agenda. Key Performance Indicators (KPIs): Revenue Delivery: Achieve or surpass revenue targets set for the project portfolio. Identify and drive opportunities for upselling and cross-selling within existing client engagements. Time and Quality Metrics: Ensure projects are delivered on time, within scope, and on budget, maintaining high-quality standards. Meet and exceed project milestones and deadlines with a focus on continuous improvement. Client Referencability: Develop strong client relationships that result in positive testimonials and references. Achieve high client satisfaction scores and secure client willingness to act as references or provide case studies. Project Profitability: Monitor and manage project budgets and time to ensure profitability goals are met. Implement cost-saving measures and optimize resource allocation to enhance financial outcomes. Required Skills and Experience: Experience in managing client relationships, preferably with Tier 1 financial institutions in the SaaS industry. Proven track record of delivering successful SaaS projects that provide measurable value. Strong commercial acumen with proven ability to write and execute Client Facing Work Orders and Statements of Work. Experience in the Financial Crime domain is beneficial. Experience migrating clients and software from on-premise solutions to SaaS. Ability to think creatively and implement innovative solutions in project management. Excellent communication and interpersonal skills. Demonstrated leadership in a cross-functional team environment. Familiarity with the latest SaaS platforms and technologies. Bachelor’s degree in business, technology, or a related field; PMP certification is a plus. Diversity & Inclusion Statement: We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply. About Us SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1600+ Enterprise customers globally and has grown to 2,300 talented leaders, data scientists, and other professionals across over 30 countries.

The Project Manager will act as the primary point of contact for clients, overseeing the planning and delivery of SaaS and on-premise software projects. They are responsible for driving revenue growth, ensuring project profitability, and fostering innovation within project teams.

Candidates must have experience managing client relationships, preferably within Tier 1 financial institutions and the SaaS industry. A bachelor's degree in business or technology is required, with PMP certification considered a plus.

• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Project Management
• SaaS
• Client Relationship Management
• Financial Services
• Financial Crime
• Software Delivery
• Strategic Planning
• Revenue Growth
• Stakeholder Management
• Cross-functional Leadership
• Budget Management
• Statement Of Work
• On-premise Migration
• Communication Skills
• Commercial Acumen
• Case Study
• Go-to-Market Strategy
• Cross-Selling
• Generative Artificial Intelligence
• Relationship Management
• Resilience
• Digital Transformation
• Project Delivery
• Planning
• Crime Prevention
• Artificial Intelligence
• Financial Institution
• Customer Relationship Management
• Service Innovation
• Business Technologies
• Software As A Service (SaaS)
• Communication
• Fast Moving Consumer Goods
• Continuous Improvement Process
• Creativity
• Creative Thinking
• Leadership
• Innovation
• Interpersonal Communications
• IT Service Management
• Key Performance Indicators (KPIs)
• Milestones (Project Management)
• Project Management Professional Certification
• Project Portfolio Management
• Systems Development Life Cycle
• Resource Allocation
• Service Management
• Upselling
• Value Creation
• Process Improvement

• Management & Leadership
• Software
• Finance & Accounting
• Technology
• Consulting
• Financial Services Project Manager
• Technical Project Manager
• Information and Communications Technology Service Managers
• Project Management Specialists

Minimum education

Professional degree

Minimum experience

5+ years

Apply by

Aug 20, 2027

Posting language

English

Working hours

40 hours per week