Digital Workplace Support Specialist

Job summary

The Digital Workplace Support Specialist provides remote and office IT support for a global hybrid PC and Mac environment. Responsibilities include managing employee onboarding, office networking, videoconferencing support, and utilizing ServiceNow for incident and request management.

Job details

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders. Digital Workplace - Support Specialist Role Description The Digital Workplace - Support Specialist will provide remote and office IT support for Syntax employees in these areas: Hybrid PC + Mac environment for 3000+ employees worldwide Microsoft Office 365 + Syntax Corporate applications Employee IT onboarding Office meeting rooms and Videoconferencing support + VIP Support Office networking LAN/WLAN/VPN – Cabling/Office Racks - Telephony Working in day-to-day operation and in projects. Mostly remote work but some office work is also required. Only casual traveling Would be part of the Global IT – Digital Workplace Team, working with colleagues split over America, Europe Africa and Asia. Our main goal is providing the best DEX (Digital Employee Experience) for Syntax employees. Competencies At least 2 years or experience in 4 or more of these areas: High expertise providing support for Windows PCs and/or Mac and mobile devices High expertise level in Employee IT onboarding Working closely with IT Asset Management and procurement teams (PC/Mac Hardware, Smartphones, mobile telephony) Medium to advance Meeting rooms and videoconferencing + VIP Support Basic to medium Active Directory / Azure AD Basic to medium Microsoft Office 365 support Basic to medium expertise with Microsoft Intune and desirable other MDMs (Kandji / Jamf) Support on Windows PC imaging an application packaging and distribution. Migrations and roll-out of new PC images Basic office networking (LAN/WLAN, IP Routing, VPN, Firewalling), office cabling, Basic office telephony (fixed and mobile) support Team player able to work remotely in a global distributed and multi-cultural team in different time-zones. “Can-do-it” attitude Kindness, ability to work with people, good communication and interpersonal skills. Willingness to provide support and train to less technical people. Good work organization skills. Able to manage daily work with ServiceNow (Incidents, Requests, CMDB, setup reporting)Why Syntax? Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler. Competitive, above-average compensation Global tourist: With us, you can also work from abroad from time to time Flexible working time models, home office Attractive benefits, e.g. company pension scheme or various health offers A modern environment in which the "you" is part of it Open feedback culture, flat hierarchies and a motivated team Individual career planning with continuous training and coaching on the job You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team! Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

What you’ll do

The Digital Workplace Support Specialist provides remote and office IT support for a global hybrid PC and Mac environment. Responsibilities include managing employee onboarding, office networking, videoconferencing support, and utilizing ServiceNow for incident and request management.

Requirements

Candidates must have at least 2 years of experience in IT support, specifically with Windows/Mac environments and mobile devices. Strong communication skills, a 'can-do' attitude, and the ability to work within a globally distributed team are essential.

Benefits

• Competitive compensation
• Work from abroad
• Flexible working time models
• Home office
• Company pension scheme
• Health offers
• Training and coaching

Listed skills

• Active Directory · Preferred
• VPN · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Windows PC support
• Mac support
• Mobile device support
• IT onboarding
• Microsoft Office 365
• Active Directory
• Azure AD
• Microsoft Intune
• ServiceNow
• LAN/WLAN
• VPN
• Videoconferencing support
• Hardware procurement
• Application packaging
• IP routing
• Firewalling
• Smartphone Operation
• Microsoft 365
• Azure Active Directory
• Hybrid Cloud Computing
• SAP S/4HANA
• Organizational Skills
• Technology Solutions
• Resilience
• Jamf
• Microsoft Windows
• Wireless LAN
• Advanced Manufacturing
• Amazon Web Services
• Application Packaging
• Automation
• Career Management
• Mobile Telephony
• Configuration Management Databases
• Communication
• Procurement
• Consulting
• Visual Workplaces
• Innovation
• IT Asset Management
• Interpersonal Communications
• IP Routing
• Virtual Private Networks (VPN)
• Joint Ventures
• Local Area Networks
• Personal Computers
• Coaching
• SAP Applications
• Syntax
• Video Conferencing

Job areas

• Technology
• Customer Service & Support
• Consulting
• Workplace Specialist
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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