Customer Success Associate
Manage existing North American clients to ensure high retention, renewals, and product upselling. Act as the primary point of contact for client support and deliver tailored product proposals.
- On-site
- Toronto, ON
- Posted Jul 23, 2026
- Apply by Aug 22, 2026
- 1 position
Job summary
About Us TAC Security is a leading global cybersecurity company. Our flagship platform, ESOF (Enterprise Security in One Framework), powers vulnerability management, cyber risk quantification, and AI-driven security assessments for Fortune 500 companies, governments, and startups worldwide. Recognized as a Great Place to Work and a Great People Manager Company (Forbes & The Economic Times), we partner with tech giants like Google, Microsoft, and Meta to advance cybersecurity innovation. Role Overview: Focus on managing existing North American clients, ensuring high retention, renewals, and upselling TAC Security’s products (AASA, ioxt, and Socify). Key Responsibilities: • Manage relationships with current clients and ensure renewals. • Upsell and cross-sell AASA, ioxt, and Socify. • Understand client needs and align product solutions. • Prepare and deliver client proposals. • Serve as the main point of contact for support/escalations. Requirements: • 2–5 years’ experience in SaaS/cybersecurity sales or account management. • Strong client relationship management skills. • Proven track record of upselling/cross-selling. • Excellent communication and customer-facing skills
What you’ll do
Manage existing North American clients to ensure high retention, renewals, and product upselling. Act as the primary point of contact for client support and deliver tailored product proposals.
Requirements
Candidates must have 2–5 years of experience in SaaS or cybersecurity sales or account management. Strong relationship management and a proven track record in upselling are essential.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Account Management
- SaaS Sales
- Cybersecurity
- Client Relationship Management
- Upselling
- Cross-selling
- Customer Success
- Client Proposals
- Escalation Management
- Communication Skills
Job areas
- Customer Service & Support
- Sales
- Technology
- Software
- Security & Safety
Additional details
- Minimum experience
- 2+ years
- Apply by
- Aug 22, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Associate
- Application method
- Direct apply is available