Shift Lead

Job summary

The Shift Lead supports the Restaurant General Manager by overseeing daily operations and ensuring team members complete assigned duties. They are responsible for maintaining food quality, safety standards, and providing excellent customer service.

Job details

“ You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.” Shift Lead You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit. Shift Lead behaviors include: Solving customer complaints quickly and with a smile. Providing feedback to Team Members in a positive manner. Communicating openly and honestly with the Restaurant Management team. Following cash, security, inventory and labor policies and procedures. This Summary Overview generally describes key job standards for Taco Bell Corporate employees. It is not all-inclusive, and a similar job at other Brands, Franchise or License locations may be different.

What you’ll do

The Shift Lead supports the Restaurant General Manager by overseeing daily operations and ensuring team members complete assigned duties. They are responsible for maintaining food quality, safety standards, and providing excellent customer service.

Requirements

Candidates must be able to solve customer complaints, provide positive feedback to staff, and adhere to company policies regarding cash, security, and inventory. The role requires the ability to guide others and communicate effectively with the management team.

Listed skills

• Team Leadership · Preferred
• Problem solving · Preferred
• Customer service · Preferred
• Conflict Resolution · Preferred
• Inventory management · Preferred
• Cash handling · Preferred
• Food safety · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team leadership
• Problem solving
• Customer service
• Conflict resolution
• Inventory management
• Cash handling
• Security compliance
• Food safety
• Communication
• Staff supervision
• Food Quality Assurance And Control
• Cash Handling
• Restaurant Management
• Management
• Cash Management
• Customer Service
• Conflict Resolution
• Food Safety And Sanitation
• Franchising
• Inventory Control
• Inventory Management
• Problem Solving
• Operations
• Safety Standards
• Restaurant Operation
• Team Leadership
• Honesty

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Shift Leader
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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