French-English Customer Support Associate

Job summary

" Helping people comes naturally to you—and you can do it seamlessly in both French and English. If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you. What You’ll Do As a French-English Customer Support Associate, you’ll assist customers from Spanish-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue. This isn’t just about responding t…

Job details

" Helping people comes naturally to you—and you can do it seamlessly in both French and English. If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you. What You’ll Do As a French-English Customer Support Associate, you’ll assist customers from Spanish-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue. This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood. Your Day-to-Day Deliver timely, friendly, and accurate support in French and English via calls and chat Troubleshoot customer issues and guide them through solutions step-by-step Log all customer interactions accurately Identify trends and share feedback to improve processes Collaborate with your team to stay updated on priorities Represent the brand with care, professionalism, and patience What We’re Looking For 1+ year of remote/online experience in customer service or a similar role. Experience with bilingual customer support is an advantage. Excellent written and verbal communication skills. Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus. Calm and solution-focused under pressure. Familiarity with E-Commerce and CRM systems is a plus. Fluent in French and English. What You’ll Need Laptop or desktop with an i5 processor or higher Stable internet connection (25 Mbps upload/download or faster) A quiet, dedicated workspace for calls Perks & Benefits Permanent remote work—work from anywhere Competitive pay with annual reviews Paid time off to recharge Monthly health stipend Performance bonuses based on KPIs A team that values growth, accountability, and human connection Why Join Us? We believe customer support is about people, not just processes. When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day. Click Apply Now and tell us why you’re excited about joining our team. Your next great opportunity starts here. "

What you’ll do

As a French-English Customer Support Associate, you will assist customers from Spanish-speaking regions through voice calls and live chat. Your role involves answering questions, resolving concerns, and ensuring positive customer experiences.

Requirements

The position requires 1+ year of remote customer service experience, with bilingual support being an advantage. Candidates should possess excellent communication skills and familiarity with customer support tools.

Benefits

• Permanent Remote Work • Competitive Pay with Annual Reviews • Paid Time Off • Monthly Health Stipend • Performance Bonuses

Listed skills

• French · Preferred
• Customer support · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Health · Preferred
• Communication · Preferred
• Spanish · Preferred
• Time · Preferred
• Communication Skills · Preferred
• positive · Preferred
• Customer · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Bilingual Support
• Communication Skills
• Problem Solving
• Empathy
• Gorgias
• Zendesk
• Shopify
• E-Commerce
• CRM Systems